Free Health Management Services Upto ₹31,000/Year **. BajajAllianzLifeInsuranceCo. Ltd., one of India’s leading privatelifeinsurers, is a joint venture between Bajaj Finserv Limited, one of the most diversified non-banking financial institutions in India, andAllianzSE, one of world’s leading global insurer and asset manager.

Customer Service Professional

Allianz PartnersExperience 1 to 2 years

Gurugram | NA
Posted On: 13-12-24

Job Title: Assistance/ Senior Assistance Coordinator

Level: Associate/Senior Associate

Job Location: Spaze business Park, Sec-66 Gurgaon

Reporting Manager: Process Manager

Department: US Travel Helpdesk (GCC)

 

Job details / role purpose

Efficiently and effectively review, resolve and respond to calls, inquires and faxes, generated to Claims Inquiry Associates via internal departments, and/or customers, within targeted timeframes, while maintaining confidentiality and strict adherence to business ethics. Required to attain performance objectives on a monthly basis.

Key responsibilities

• Respond to incoming calls, emails, faxes, and requests from customers, providers, underwriters, and internal associates; complete callbacks to clients, providers, in order to provide information and resolve customer service issues.
• Interpret policies, and fully explain benefit coverage to customers regarding policies, benefits, and claim status.
• Process stop payments and re-issue cheques to ensure that the customer or provider received the correct payment.
• Perform administrative tasks such as opening short cut cases, printing out daily reports, sending forms, updating deferral code status to ensure quality control.

Profile sought and key requirements

• A minimum of 6-12 months experience in a customer service-related function.
• Ability to pay close attention to detail and multi-task.
• Superb verbal communication skills, specifically the ability to communicate professionally and articulately via phone/email with clients and colleagues.
• Demonstrated ability to use initiative and independent judgment in solving customer problems

Proficiency: Proficient in Microsoft office, excellent communicator, compassionate nature

Qualification: UG/Graduate

Experience: 6 to 12 Months/Fresher

Employee benefits.

• Flexible working hours
• Generous paid time off (vacation, holidays, sick leave)
• Opportunities for career advancement and promotions
• Access to training programs, workshops, and seminar.
• Employee recognition programs and award.
• Company-sponsored social events and team-building activities
• Open communication channels and regular feedback sessions

Role: Operations - Other,

Industry Type: IT Services & Consulting,

Department: Customer Success, Service & Operations,

Employment Type: Full Time, Permanent

Role Category: Operations

Education

UG: Any Graduate

PG: Any Postgraduate

Key Skills

PrintingAdministrationTeam managementClaimsHelpdeskCustomer serviceManager Quality ControlTeam buildingAutomotiveTravel insurance

PHPQuality Control

NA

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