job description

: International Travel Voice Process

Interested Candidates can Directly appear in Office along with CV mention ''HR Himanshi'' on the cv and submit at the reception.

Job Location: Infotech Centre, 14/2 Old Delhi Gurgaon Road Dundahera, GURGAON, Haryana, India

Job Type: Full-time

Department: Customer Service / Travel Operations

Job Overview:

The International Inbound Voice Process Associate will be responsible for handling inbound customer queries related to international travel, ensuring the highest levels of customer satisfaction. This role requires a professional communicator who can manage calls related to flight bookings, travel itineraries, cancellations, changes, and customer assistance in the travel domain. The ideal candidate will possess strong customer service skills, a deep understanding of the international travel industry, and the ability to provide accurate information efficiently.

Interested Candidates can Directly appear in Office along with CV mention ''HR Himanshi' on the cv and submit at the reception.

Key Responsibilities:

• Handle inbound calls from customers seeking information or assistance with international travel.
• Provide detailed information regarding international flight schedules, travel bookings, and other travel-related services.
• Assist customers in making or modifying bookings, checking availability, and processing cancellations or refunds.
• Address customer concerns regarding travel documentation, such as visas, passports, baggage policies, and international travel regulations.
• Resolve issues in a timely and professional manner, ensuring a positive customer experience.
• Maintain updated knowledge of airline schedules, fare rules, travel restrictions, and other relevant policies.
• Provide recommendations for travel packages, upgrades, or additional services that may enhance the customers travel experience.
• Ensure all customer interactions are recorded accurately in the CRM system, following company procedures.
• Collaborate with other teams, such as operations and support staff, to resolve issues and ensure smooth customer experiences.
• Adhere to KPIs and performance metrics including average handling time, customer satisfaction, and first-call resolution.
• Handle customer complaints or issues related to booking errors or changes, and escalate when necessary.

Key Skills and Qualifications:

• Education: Any Graduate can apply.
• Experience: Minimum 6 months of experience in customer service or call center roles, ideally in the travel or tourism industry.
• Communication Skills: Excellent verbal communication skills, with a clear and articulate phone manner. Strong written communication skills are a plus.
• Customer Focused: Strong commitment to providing exceptional customer service and problem-solving.
• Language Proficiency: Fluency in English is required. Additional language skills are an advantage, especially in Spanish, French, or other languages used in international travel.

POC: HR Himanshi- 9560499573

Interested Candidates can Directly appear in Office along with CV mention ''HR Himanshi'' on the cv and submit at the reception.