Job Summary: -

We are looking for a dedicated/ professional and detailed oriented CCR for an Airline Process. This role involves providing customer service support on calls for airline process.

We are seeking a highly motivated and customer-focused BPO Customer Service Representative to join our team. This role involves providing exceptional service to customers through various communication channels (phone) addressing their travel-related inquiries, and assisting with bookings, cancellations, and changes to ensure a seamless and positive experience.

Who we are looking for?

• 6 Months international calling background, Relevant work exp. Preferably customer service
• Excellent Spoken English
• Computer Skills ability/experience using computer applications
• Call Handling Etiquette - V&A

What you would be doing?

• Handle customer inquiries and resolve issues efficiently.
• Provide accurate information to customer
• Process transactions and maintain customer records.
• Deliver excellent customer service and enhance customer satisfaction.

What Preferred Qualifications and Experience you have?

• Minimum Bachelor's degree/ Under grad drop out
• Prior experience in customer service international
• Strong communication and interpersonal skills.
• Ability to handle customer queries and complaints effectively.

What you will be signing up for?

• Transport facility (Both Side)
• Comprehensive training and development programs.
• Opportunities for career growth and advancement and other employee benefits.
• We provide comprehensive training on effective upselling techniques to help you maximize sales opportunities while ensuring customer satisfaction.