Team Leader COMO

job description

1) Manage a team of 10 to 15 agents for content moderation (both image and video which includes afflictive content)

2) Managing team performance in line with targets assigned from time to time

3) Conducting weekly reviews, one-on-one with agents, EWS, IDP reviews

4) Working under high pressure environment with regular achievement of productivity of >1000 cases per agent per day and accuracy goal of 99%

5) Regular sharing of data with analysis and monitoring performance

6) Regular audits, coaching and feedbacks to be shared with team members

7) Co-ordination with cross functional teams like transport, payroll, L&D, HR

8) Ensure well-being and engagement of team members

9) Sharing inputs and recommendation related to process and policies from time to time

Skill Requirement:

1) Minimum 1-year experience as Team Leader (on paper)

2) Must have experience of managing content moderation team for international client

3) Must be experienced with image, text, short videos, attributes moderations which includes afflictive content

4) Must be well versed with team management, performance management, productivity metrics and stake holder management

5) Must be open to work in flexible shifts