DevOps Engineer- Connect.in

About Us

Role Summary

An Operations Centre operates 24/7, like the vigilant heartbeat of a sophisticated digital world. Picture it as a high-tech control room where experts watch the inner workings of a complex system called Sophos infrastructure. If you aspire to join a successful IT team, starting your journey at such an Operations Centre is like stepping into the nerve center of IT excellence. It is where dedicated professionals work around the clock to ensure digital systems smooth functioning and security. Being a part of this dynamic environment means you are at the forefront of safeguarding digital landscapes, making it an excellent starting point for anyone aspiring to contribute to a top-notch IT team.

OC DevOps Engineer will be responsible for delivering the infrastructure to provide Sophos customers with customer-facing systems and cloud services. This includes monitoring the systems as part of a rotational 24/7, resolving issues, and following defined escalation paths.

What you will do

Participate in a rotational schedule, ensuring 24/7 coverage, including weekends, to deliver timely and reliable support.
Offer initial support for reported incidents or those identified through vigilant monitoring efforts.
Collaborate closely with L2 and L3 support teams to address and resolve issues efficiently.
Contribute to Root Cause Analysis (RCA) activities for issue detection and resolution improvement.
Adhere to standard operating procedures while monitoring Infrastructure Services/Systems.
Promptly acknowledge alerts and efficiently triage incidents through established processes.
Apply documented first-level resolution procedures and follow escalation protocols for incidents.
Serve as the primary point of contact for various Business Units, ensuring effective communication and support.
Proactively identify application anomalies and escalate issues to the appropriate teams.
Exhibit strong collaboration skills across business units, effectively communicating operational or technical issues and coordinating upcoming changes in the environment.

What you will bring

1 to 2 years of practical experience in hands-on utilization of cloud computing, networking, storage, and database systems, with a preference for expertise in AWS.
Demonstrate proficient technical expertise in Amazon Web Services (AWS)
Experience working in systems administration with Linux and Windows.
Experience in IT Service Management tools such as ServiceNow and Jira.
Basic knowledge of infrastructure deployment and automation
Familiarity with container management tools like Docker and Kubernetes (K8s), indicating a grasp of modern application deployment practices.
Understanding and hands-on experience in troubleshooting network connectivity issues, including a grasp of DNS and DHCP protocols.
Apply knowledge of ITIL processes specifically Incident Management, Problem Management, and Change Management to contribute to a well-organized and effective IT framework.
Utilize monitoring tools such as CloudWatch, Logic Monitor, New Relic, Logz.io , and Grafana.
Understanding of one of the scripting languages, particularly Terraform and Python, to automate and enhance processes.
Familiarity with networking concepts, including TCP/UDP and OSI Layers.
Show adaptability to modern technologies, staying abreast of advancements in the ever-evolving tech landscape.
Communicate effectively both verbally and in writing, ensuring clear and concise information exchange.
Handle critical incidents with composure and efficiency, promptly troubleshooting and resolving them.
Proactive mindset for self-development, staying current with industry trends and continuously expanding technical skill sets.
Proficient understanding of cloud-native monitoring and alerting platforms, showcasing a solid foundation in cloud technology.

Role: DevOps Engineer,

Industry Type: IT Services & Consulting,

Department: Engineering - Software & QA,

Employment Type: Full Time, Permanent

Role Category: DevOps

Education

UG: Any Graduate

PG: Any Postgraduate

Key Skills

TCP Automation Linux Networking DNS Windows Troubleshooting Information technology DHCP Python

PythonPHPCloud ComputingAWSDockerKubernetesTerraformGitDNSDHCPLinuxScalaGrafanaTroubleshootingRoot Cause AnalysisIncident Management

Apply Online

Similar jobs

IGT Solutions

Experience: 1 to 2 years

Process Associate

New Delhi | 25 March - 31st March , 12.00 PM - 3.30 PM
Posted On: 29-03-25

Airline Customer Service Representative - Back office

Job Summary: -

We... Expand

2.5-3 Lacs P.A.

25 March - 31st March , 12.00 PM - 3.30 PM

IGT SOLUTIONS, Ground Floor, InfoTech Centre, Old Delhi Gurgaon Road, Sector 21, Gurugram, Haryana 122016

View Job

Info Edge
Experience: 1 to 2 years

Virtual Walk-in || Lead Generation || 99acres.<br><br>com || Noida - Sec - 1
New Delhi | 8th March , 12.00 PM - 1.00 PM
Posted On: 03-03-25

Hi,

InfoEdge is hiring for the role of Lead generation executive for 99acres.com. Kindly find the details... Expand
3.5-4 Lacs P.A.
8th March , 12.00 PM - 1.00 PM
Meeting ID: 456 767 002 486 (Kindly download the Microsoft Teams Application) Passcode: ph7rm6uL
View Job

WNS Holdings
Experience: 1 to 2 years

Hiring For Sr.<br><br> Associate's - US Chat Process
New Delhi | 21st February , 11.30 AM - 2.30 PM
Posted On: 20-02-25

Role & responsibilities

Minimum 1 year experience of Chat in call centers, Ability to assimilate... Expand

3.5-5 Lacs P.A.

21st February , 11.30 AM - 2.30 PM

WNS Global service, World Techpark, Tower A-2 11th floor, Gurgaon sector 30.

View Job

IGT Solutions
Experience: 1 to 2 years

Mega Hiring For International - Voice Process| Customer Support
New Delhi | 23 January - 1st February , 11.00 AM - 4.00 PM
Posted On: 23-01-25

job description

: International Travel Voice Process

Interested Candidates can Directly... Expand
50,000-3 Lacs P.A.
23 January - 1st February , 11.00 AM - 4.00 PM
IGT Solutions, Ground floor, InfoTech Centre, Milestone 14/2, Old Delhi Gurugram Road, Dhundahera, Gurugram - 122016, Haryana, Nearest Metro station: Sikanderpur/Guru Dronacharya
View Job

Kochar Infotech
Experience: 1 to 2 years

Mega walk-In / Customer Service
New Delhi | 9th January - 18th January , 10.30 AM - 5.00 PM
Posted On: 10-01-25

Handle inbound calls, emails, or chat queries
Provide timely and accurate solutions while maintaining a high level of customer... Expand
2.5-3.75 Lacs P.A.
9th January - 18th January , 10.30 AM - 5.00 PM
Plot No 86, Phase IV, Udyog Vihar, Sector 18, Gurugram, Haryana 122001
View Job

Capgemini
Experience: 1 to 2 years

Associate Software Engineer
New Delhi | NA
Posted On: 08-01-25

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where youll be... Expand
NA
View Job

Oracle
Experience: 1 to 2 years

Member of Technical Staff
New Delhi | NA
Posted On: 04-01-25

At Oracle Cloud Infrastructure (OCI), we build the future of the cloud for Enterprises as a diverse team of creators and inventors. We... Expand

View Job

Oracle
Experience: 1 to 2 years

Java Microservices Senior Developer
New Delhi | NA
Posted On: 04-01-25

Expertise in Hands-on design and development in in web-based application development using Java/J2EE.Strong knowledge in Core Java, J2EE,... Expand

View Job

Sophos
Experience: 1 to 2 years

DevOps Engineer
New Delhi | NA
Posted On: 25-12-24

About Us

Role Summary

An Operations Centre... Expand
NA
View Job

Cogito Tech
Experience: 1 to 2 years

3D Data Annotators - Noida- Walk In
New Delhi | 21st December - 23 December , 9.30 AM - 5.30 PM
Posted On: 21-12-24

We are having a strong presence in USA and its delivery center in Delhi NCR, India, specializes in Human Empowered Automation. Our... Expand
Not Disclosed
21st December - 23 December , 9.30 AM - 5.30 PM
A-83, Sector 2 noida.
View Job