We are looking for a skilled and motivated Support Engineer with 3-4 years of experience to join our team. The ideal candidate will possess excellent problem-solving skills, strong communication abilities, and a passion for delivering exceptional customer service. This role involves interacting with clients, analyzing and resolving technical issues, and maintaining strong client relationships

Position: Support Engineer

Location: Shilaj-Thaltej Road, Ahmedabad

5 days working

Timings: 9:30 AM to 7:00 PM

Skills required:

• 3-4 years of strong experience with client support(Application, Product, and Software support)
• Hands-on experience handling customer query
• Strong communication and interpersonal skills.
• Excellent problem-solving and troubleshooting abilities.
• Experience in customer service and teamwork.
• Collaboration and adaptability in a dynamic environment.

Key Responsibilities:

• Interact with customers to address queries and provide solutions.
• Analyze, troubleshoot, and diagnose technical problems.
• Resolve issues effectively while collaborating with team members.
• Maintain good client relationships and ensure satisfaction.
• Respond to client IT support queries promptly.
• Make and maintain comprehensive documentation.