ELLKAY is a nationwide leader in health care data interoperability delivering innovative solutions that support the data migration needs of all members of the healthcare ecosystem. ELLKAY is playing a vital role in helping healthcare organizations access and share data among disparate systems. We are recognized by our e-health industry partners, independent medical group practices, hospitals and health systems, laboratories, and payers as the Healthcare Data Plumbers that make data migration and interoperability possible.Our 'Client-first' focus has made ELLKAY one of the most respected healthcare IT companies in the nation. We value our clients and believe that strong relationships are the foundation for a strong company, and we're dedicated to providing connectivity to the healthcare industry.
Company Culture: We deal with medical data and we take our work very seriously, but not ourselves. If youre a smart, hard-working, dedicated individual who thrives in a laidback, friendly work environment, ELLKAY may be the place for you. We’re committed to attracting good people who are passionate about the work they do.ELLKAY was founded over a decade ago on the values of innovation, efficiency, and service created in a collaborative work culture. As we have grown, we are proud to still possess the same energy and passion for what we do. We strive to provide exceptional customer experiences to our clients, which begins with first employing amazing people. ELLKAY is proud to maintain a high-quality, innovative, and diverse workforce.
job description
:The General Manager (GM) is a key executive leadership role responsible for overseeing and optimizing the day-to-day operational functions of our office in Ahmedabad, India. This includes the development, implementation, and refinement of operational strategies, processes, and systems that drive efficiency, improve productivity, and align with the company’s overall strategic objectives. The General Manager, will work closely with other senior leaders and departments to ensure operational excellence, foster continuous improvement, and drive long-term growth. This position will report to the COO located in our USA office, this position is open for India Residents only.
Essential Duties & Responsibilities:
Strategic Leadership & Planning
Develop and execute the company’s operational strategy in alignment with organizational goals.
Lead the operational planning process, ensuring cross-functional alignment with company objectives.
Set long-term operational goals and OKRs and monitor progress.
Identify and drive opportunities for innovation and operational efficiency across all departments.
Define strategic roadmap to fully integrate the India and US offices.
Evaluate reporting structure, team functions and roles.
Create roadmap to expand responsibilities and roles within the India office.
Operations Management
Oversee day-to-day operations across all business units, ensuring high levels of productivity and quality.
Manage the operational budget, optimize resource allocation, and ensure cost-effective operations.
Lead process improvement initiatives and drive operational excellence using best practices and lean methodologies.
Ensure adherence to policies, standards, and regulatory requirements across all operational activities.
Team Leadership & Development
Lead, mentor, and develop a high-performing operations team, fostering a culture of collaboration, accountability, and continuous learning.
Build and maintain strong relationships with senior leadership, department heads, and external partners.
Establish and promote a customer-centric operational approach to enhance delivery and satisfaction.
Evaluate and assess talent, promoting a diverse and inclusive work environment.
Cross-functional Collaboration
Work closely with other senior leaders in Sales, Marketing, Finance, HR, and IT to ensure seamless integration of operational processes across the organization.
Provide strategic input to support new business initiatives, product launches, and expansion efforts.
Collaborate with the HR department to optimize workforce planning and talent management for operational success.
Data-Driven Decision Making & Reporting
Utilize data analytics and performance metrics to make informed, data-driven decisions.
Generate regular operational reports and provide insights on performance, challenges, and opportunities to the CEO and Board of Directors.
Implement tools and systems that enable real-time tracking and reporting of key operational metrics.
Risk Management & Compliance
Ensure that operational activities comply with industry standards, legal requirements, and internal policies.
Identify operational risks, develop mitigation strategies, and implement corrective actions as necessary.
Change Management & Process Optimization
Lead the organization through operational changes, ensuring smooth transitions and buy-in from all stakeholders.
Champion continuous improvement and process optimization initiatives to improve efficiency, reduce costs, and enhance service delivery.
Education: Bachelor’s degree in business administration, Operations Management, or related field. Master’s degree (MBA or similar) preferred.
Experience:
Minimum 15 years of experience in operations management, with at least 5 years in a senior leadership role.
Proven track record of successfully leading large-scale operational initiatives in a complex, fast-paced environment.
Strong background in process optimization, cost management, and business systems implementation.
Skills:
Exceptional leadership, communication, and interpersonal skills.
Strong analytical and problem-solving capabilities, with a data-driven approach to decision-making.
In-depth knowledge of operational systems, tools, and technology platforms.
Ability to navigate complex business environments and drive results across diverse teams.
Change management expertise and the ability to influence senior stakeholders.
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