Duties and Responsibilities:

Act as a point of contact for internal and external customers with queries, complaints, feedbacks, requests in order to ensure timely and professional responses/follow up enabling satisfaction of customers

Co-ordinate with the call center and ensure that all customer order amendments and grievances are addressed within the time frame as specified by the policies. Deviations to be highlighted and addressed immediately

Co-ordinate for issuing of refunds, product replacements etc. to customers

Keeping accurate records of discussions or correspondence with customers

Continuously work towards improving customer support & service procedures, policies and standards for the organization; recommend changes in processes, policies & procedures if required To deliver a high standard of customer service.

Education and Experience:

Bachelors degree with relevant experience

Passionate about customers and their right to receive a delightful experience from the company

Minimum 0-1 years of experience in servicing customers

An exposure to the grocery ecommerce will be a plus Additional requirement:

Should be open to work in rotational shifts, weekends and Public Holidays(if required)

Candidate should be ok with Third Party Payroll.