About Northern Trust

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity

With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service

Required Skills

8 14 years experience as a ServiceNow Discovery

Responsible for ServiceNow Discovery activities (Cloud and On-Prem) and supports ServiceNow Service Mapping Activities

Responsible for creating/updating discovery patterns to discover the Cis

Monitors discovery and service mapping results, reconciling and addressing any anomalies

Works with Service Owners and SMEs to ensure that accurate service maps are discovered and maintained

Fundamental understanding of networking including TCP/IP ports, firewalls, Network Protocols and IP networks

Expert level understanding of CMDB classes

Working knowledge on clearing CMDB discovery related issues such as duplicate CIs, Port Issues and permission issues etc,

Implementation/Design of CMDB MID Servers

Proactively plans capacity of ServiceNow MID servers and maintains and configures appropriately

Maintenance and clustering of MID servers

Creates and maintains custom patterns, probes, and sensors to accommodate internal discovery requirements

Basic understanding of Linux/Unix commands, SUDO permissions and other OS environments

Implementation of cloud based discovery (internal & external) and discovery for other CI types

Establishes, monitors and maintains discovery schedules

Ensures that horizontal discovery and service mapping products are highly available, reliable, and performant

Hands-on knowledge on ServiceNow version migration/upgradation and UAT testing

Participates in platform upgrade planning, testing, and validation

Strong knowledge on ServiceNow modules like AMDB, CMDB, Service Mapping and other ITSM

Exposure to third-party tools for integrations like SCCM, Orchestration, Qualys, Orion and similar tool set

Scripting knowledge for customization (good to have) not mandatory as we have other in house developers

May participate in projects including preparing project plans, assigning tasks, monitoring statuses, coordinating efforts, validating team recommendations, integrating efforts into a comprehensive strategy and delivering results on time

Create/Maintain ServiceNow discovery documentation/standard operating procedures documents

Writes and/or reviews system specifications, including output requirements, flow charts and technical diagrams

Certifications Preferred

ServiceNow Discovery, ServiceNow Admin, ServiceNow Implementation

ServiceNow: Discovery, CMDB, Service Mapping, Implementation, Admin

ITSM/CMDB/ITOM Certifications

Working With Us

As a Northern Trust partner, greater achievements await

You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose

We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today

#MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities

If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs

com

We hope you’re excited about the role and the opportunity to work with us

We value an inclusive workplace and understand flexibility means different things to different people

Apply today and talk to us about your flexible working requirements and together we can achieve greater

Key Skills