Dedicated contact for the customer administrator of the Ivalua solution on 1 to 5 accounts
Responsible for your customers satisfaction by providing attention and technical expertise
Weekly meeting (prioritization of requests) and monthly meeting (maintenance report, improvement plan and new subjects) with the customer and the integrator partner
Maintenance:
Follow-up, qualification, and prioritization of customer requests
Expertise needed in troubleshooting code and SQL issues
Staying up to date with trends with new syntax, query optimization, and
Prior knowledge of C# .NET SQL frameworks to best support existing and future Ivalua customers
Ability to communicate well with customers and team members
Change requests:
Analysis of needs, deviations and customer processes in connection with project engineers, production of costs of requests.
Parameterization of the solution and reduction of specific code
Upgrade solution:
Preparation of the upgrade: generic and specific code (to be reduced), parameters, tests
Customer acceptance and production
Customer support and follow-up of associated anomalies
Expertise in solution and Customer Satisfaction:
Training in new and advanced products. Support for partners and customers
Feedback to RD of customer needs and projects
Punctual participation in customer specification and configuration workshops.
YOUR PROFILE
Skills and Experience:
Minimum 3 years of experience on L3/L4 Software Product Technical Support Process
You have experience as a developer in object-oriented language (ideally C#) acquired through at least projects, internships or work-study.
You are a master of SQL (writing and optimizing queries)
You have experience in technical support, and if possible customer management.
BE/BTech or Masters degree in Computer Engineering, Computer science, or a closely related field or foreign equivalent. Procurement domain will be an added advantage
Soft Skills :
Excellent written and verbal communication skills and at ease in a multicultural environment
You have strong autonomy and good management of priorities
You want to develop your customer relationship management skills.
