This role is for technical leader in the TRR space that would own automation space leading efforts to take over maintenance and support of the structures supporting failover and failback of Cloud and Colo based recovery and resiliency structures

This includes taking over maintenance and support of AWS DRS within Cloud, automation of the failover and failback of Physical and Virtual infrastructure in support of applications failovers within colocations

Lead and develop automation by analyzing application designs, collaborate with other engineering teams to integrate automated solutions seamlessly

Execute thorough testing protocols to validate automation system functionality

Troubleshoot and resolve issues in existing automation setups

Continuously evaluate and update automation systems for efficiency

Execute failover and failback automation during TRR exercises and real disaster scenarios along with failing away during a critical incident if required

Key Responsibilities

Major Areas Of Accountability

Infrastructure recovery as part of Technical Recovery and Resiliency exercises

Enable Recovery and Resiliency of our infrastructure within the AWS Cloud and Colo locations

Enabling AWS DRS (Elastic Disaster Recovery) for recovery of standalone servers being migrated to AWS from On-prem environment, or establishing the recovery for Virtual or Physical infrastructure within Colo-locations for applications with Mainframe

Responsibility of day to day support and maintenance of the structures/services and to be able to initiate failover and failback when the need arise

Provide appropriate governance oversight to ensure that the practitioner community is adhering to standard methodology, processes, and practices

Define the organizational measures required to determine the state of the practice area and if practitioners are operating successfully

Develop and administer the tools required to effectively measure practitioner skill assessments

Lead the development of a continuous feedback process for practitioners to identify process improvements

Technology analytics process Ownership, Championship & Improvement

Thorough understanding of technology assets/environments/services, business needs and SLAs

Lead the creation and management of processes and reports that provide insight into improvement opportunities

Delivery

Build and lead a Team of ITIL Service Management Professionals

Act as the Services Process Manager for the Problem, Change, Knowledge & Event Management processes and the workflows associated with each

Partner with adjacent services team leaders to deliver our service operations strategic plan and roadmap

Define, implement, and maintain the key performance indicators (KPIs) of the services including the generating and distributing of reports to measure the effectiveness and value of the services

Chair the operational review cadence for internal governance related to service performance against our KPIs and targets

Conduct root cause analysis/postmortem meetings and facilitates the problem management process for lessons learned and preventive recurrence

Manage and drive the incident and change management processes to always ensure operational stability

Develop framework and serve as a facilitator of audits and assessments to ensure processes and services are fit for purpose and support the mission

Serve as an expert analyst and advisor to plan, manage, and execute Process Improvement & partner with Data Science team in finding potential use cases for ITSM Intelligent Automation ( AI ML )

Knowledge of ServiceNow Predictive Analytics & other ML Tools

Python & R Scripting is good to have

Knowledge of PowerBi & advance ServiceNow reporting

Manage employee performance, setting objectives, and conducting regular team and individual performance reviews

Create and build relationships with key business stakeholders

Decision Making Authority

Frequently interacts with subordinate supervisors, customers, and/or functional peer group managers, normally involving matters between functional areas, other company divisions or units, or customers and the company

Interacts with the VP of Managed Services and the Business Unit Constituents to rationalize, enhance and evolve our Managed Service offerings

Continuous Improvement

Work with application teams to determine the impact of application changes to the monitors configured for an application and determine if any changes or additions are required

Assist teams in identifying monitoring requirements and implementing the appropriate monitors to achieve the desired results

Use experience, expertise, and data analysis to collaborate with manager and team members in the identification of corrective action to increase efficiency, improve performance and meet or exceed targets

Identify scope of process improvements & logging defects or enhancements for the same in ServiceNow

Participate in ITSM Process enhancement, defect fixes & thoroughly test them in ServiceNow Lower environment

Able to keep all the process documents & SharePoint site up-to date

Rotational Shifts depending on Project deliverables

Required Qualifications

Bachelor’s degree in Business, Computer Science, Information Technology or related field; or equivalent work experience

10-15 years’ experience in project execution role across the solution delivery life cycle (e g

requirements, analysis, testing, and implementation)

Demonstrated proficiency in assigned practice area (including general practice, methodology, tools and processes)

Superior written and verbal communication skills; to include developing executive level presentations

Proven practice area leadership experience, including ability informally lead and mentor peers across the practice community

Effective at building and maintaining a resource network; demonstrated skills in building effective business consulting relationships

ITIL Foundation or Expert certification

Work experience of Service Management tools, preferably ServiceNow

Excellent communication skills & practices delivery of ITIL process training sessions

This role require managing Team Leaders & individual contributors across TI Operations

Experience and subject matter expertise in the web and distributed computing environment, as well as cloud environments (AWS Preferred)

At least three years of experience in automation engineering using tools such as ServiceNow, Tidal, Ansible, Terraform and Cloud formation

Proficiency in scripting languages, like Python or Shell/PowerShell

CertificationAWS Cloud Practioner AND/OR AWS Solution Architect

Preferred Qualifications

ServiceNow Operations

Data Science for ITSM Intelligent Automation

ITIL Expert

PowerBI

Flexera One

Process consulting

Training & Coaching

Disaster Recovery experience

About Our Company

Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years

We are a U

S

based financial planning company headquartered in Minneapolis with a global presence

The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection

Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work

You’ll also have plenty of opportunities to make your mark at the office and a difference in your community

So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP

Ameriprise India LLP is an equal opportunity employer

We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law

Full-Time/Part-Time

Full time

Timings

(2:00p-10:30p)

India Business Unit

AWMPO AWMP&S President's Office

Job Family Group

Technology

Key Skills