ITC Limited is anIndianconglomeratecompany, headquartered in Kolkata. [9] It has a presence across six business segments, namely FMCG, hotels, agribusiness, information technology, paper products, and packaging. [10] It generates a plurality of its revenue from tobacco products.
Must Have knowledge & Experience 1.5 to 5 years of relevant experience in Desktop support, Printers, Network Escalation and resolution follow-up with other parties like vendors Microsoft Office Suite 2003/2007/2013
Troubleshooting VOIP related issue
Unable to make call
Call connects with no sound
VOIP phone does not turn On
Echo during voice call
Knowledge of LAN and WAN Systems
First level Support to end users
Configuration and support of MS-Outlook,O365 and other emailing systems
Support Skype/Teams
Windows XP/7/10 and Apple Macintosh Operating systems
Understand Active directory
Understand protocols – LAN/WAN, TCP/IP, DNS, DHCP, FTP, VPN, Cisco Router, Switch and Hubs
Configure/troubleshoot standalone and Network Printers, Scanners, Network Cards, Memory and other peripheral devices
Network end point testing
Antivirus End point protection
Should be able to configure and trouble-shoot business standard applications
NA
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