Corporate IT - Associate
Gurugram | NAPosted On: 18-12-24Description
- Serve as the first point of contact for users seeking technical assistance via phone, email, and chat.
- Assist End users with the installation, configuration of Laptops, desktops, mobile devices, peripheral equipment, and softwares.
- Escalate unresolved issues to the next level of support.
- Manage Help Desk tickets adhering to the SLAs.
- Install software, patches and updates on desktops, laptops.
- Excellent problems solving and client relationship skills.
- Excellent verbal and written communication skills
- Knowledge on troubleshooting Windows, MAC Laptops & OS.
- Coordinate with Vendor for IT related issues
Qualifications and Skills:
- Bachelor s degree in Computer science, IT, Engineering, or a related field
- Strong problem-solving skills and attention to detail.
- Ability to work in
Full Time, Permanent
IT Support
Education
Any Graduate
Any Postgraduate
PHPInformation SecurityScalaIT SupportTroubleshootingSoftware Installation 
