As a Business Analyst, you will be responsible for providing best practice advisory services to functional and technical streams throughout the solution implementation and ongoing sustainment. This role will build and drive high performing relationships with customers and other stakeholders within team to ensure high quality delivery of all aspects of solution development.
In an operational setting, you will be an integral part of the team responsible for:
Solution design and review of all business process and system level changes as part of continual service improvement.
Facilitate meetings with process owners and other stakeholders to gather business requirements
Develop supporting materials to facilitate requirement building such as sample dashboards, and user journey maps
Develop procedures, manuals, and other documentation for the systems developed based on the requirements gathered
Work with onsite analyst to provide insight on business requirements and functional design
Qualifications
4+ years of relevant experience as Business Analyst
Proficient in use of formulas and functions in excel, Smartsheet
Strong interpersonal skills and ability to help end users from cross functional teams to efficiently use the Smartsheet Application for their business needs
Ability to work independently and manage multiple task assignments
Experience building solutions using Premium Apps (Data Shuttle, Dynamic View, DataMesh, Pivot, Calendar, WorkApps)
Experience building solutions with Advanced Capabilities including Sheet Automations, Cross-sheet references/cell linking, DataTable, Document Builder, Workload Tracking, etc.
Technical understanding of Control Center solutions; Experience building blueprints for multi-tier program configurations
Strong oral and written communication skills, including presentation skills (LucidChart, MS PowerPoint)
Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
Nice-to-have:
Smartsheet Certifications: Core Product, Project Management, System Administrator, Control Center Lead, Control Center Blueprint Builder
Experience building workflows using Connectors: Salesforce, Jira
Experience building solutions with Smartsheet API (Bridge workflows a plus!)
