
Over the past 30 years, we’ve built relationships with market-leadingcompaniesaround the world. 30 of the top 30 global pharmacompanies. 9 of the top 10 European banks. 9 of the top 10 mediacompanies. 23 of the top 25 healthcare plans.
job description
:-
Domain: ITES/BPO, KPO
Designation: Process Executive Voice
Educational Background: Minimum Technical Graduate(Btech,BscIT,BSC, B.Com Sci, MCA, Etc)
PE Experience: 0M to 6M experience along with Excellent communication skills
- Excellent communication skills (written and verbal)
- Ability to communicate correctly and clearly with all customers with customer centric mindset.
- Excellent documentation skills
- Good comprehension skills ability to clearly understand and state the issues customers present
- Ability to concentrate follow customers issues without distraction to resolution
- Good composition skills ability to compose a grammatically correct, concise, and accurate written response
- Work successfully in a team environment as well as independently
- Familiarity with Windows, Microsoft Office & Browsing Internet resources
- Excellent typing skills
- Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
- Demonstrates ownership to resolve challenging customer issues, escalating when necessary
- Ability to approach problems logically and rationally
- Action oriented and self-disciplined
- Organized and detail-oriented
- Resolving Technical complex queries
- drive continuous improvement through root cause identification and defect elimination
Shifts: Rotational/ Flexibility to work in night shift (24*7)
Work location: GGN - permanent work from office.
Not Disclosed
25 February - 26 February , 11.00 AM - 2.00 PM
Building No 3, Ground, 1st & 2nd Floor, IT & Ites SEZ Village, Sector - 48, Gurugram, Haryana 122001
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