job description

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Domain: ITES/BPO, KPO

Designation: Process Executive Voice

Educational Background: Minimum Technical Graduate(Btech,BscIT,BSC, B.Com Sci, MCA, Etc)

PE Experience: 0M to 6M experience along with Excellent communication skills

• Excellent communication skills (written and verbal)
• Ability to communicate correctly and clearly with all customers with customer centric mindset.
• Excellent documentation skills
• Good comprehension skills ability to clearly understand and state the issues customers present
• Ability to concentrate follow customers issues without distraction to resolution
• Good composition skills ability to compose a grammatically correct, concise, and accurate written response
• Work successfully in a team environment as well as independently
• Familiarity with Windows, Microsoft Office & Browsing Internet resources
• Excellent typing skills
• Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
• Demonstrates ownership to resolve challenging customer issues, escalating when necessary
• Ability to approach problems logically and rationally
• Action oriented and self-disciplined
• Organized and detail-oriented
• Resolving Technical complex queries
• drive continuous improvement through root cause identification and defect elimination

Shifts: Rotational/ Flexibility to work in night shift (24*7)

Work location: GGN - permanent work from office.