job description

:

Roles & Responsibilities:

- Expected to build knowledge and support the team.

- Participate in Problem Solving discussions.

- Provide timely and effective technical support to clients.

- Troubleshoot and resolve client issues related to the system or application.

- Collaborate with cross-functional teams to identify and implement solutions.

- Document and maintain accurate records of client interactions and issue resolutions.

- Conduct training sessions for clients to enhance their understanding of the system or application.

- Stay updated with the latest product knowledge and industry trends.

- Assist in the testing and implementation of system or application updates and enhancements.

Professional & Technical Skills:

- Must To Have Skills: Proficiency in Service Desk Management.

- Good To Have Skills: Experience with incident management tools.

- Strong understanding of ITIL processes and best practices.

- Excellent problem-solving and analytical skills.

- Effective communication and interpersonal skills.

Additional Information:

- The candidate should have a minimum of 0-2 years of experience in Service Desk Management.

- This position is based at our Gurugram office.

- A 15 years full-time education is required."

Note:

Night Shifts

WFO

Cab Facility

PF

Medical Insurance

5 working days 2 Days off (Rotational)

HR

Subhijeetsingh Gahilot

subhijeet_g@trigent.com