Mid Market (MM) Account Manager

hireEZ is a talent acquisition software company revolutionizing the recruitment industry. Our AI-driven talent acquisition platform, equipped with sourcing, analytics, and CRM capabilities, empowers recruiters to move beyond ineffective practices and ensures the right jobs find the right candidates. As a hireEZ team member, you will implement strategic and scalable workforce strategies, shaping the recruitment industry with better tools and more efficient workflows. Join us today to start building a better future for recruiters, by recruiters.

Proudly, we share our accolades:

• Top 25 Work Tech Vendor 2024


• #55 on Deloitte s 2022 Tech Fast 500 Award List (Bay Area)


• 2022 Gold Award for Best Advance in Talent Acquisition Technology Brandon Hall Excellence in Technology Awards


• Best DEI Enabling Recruiting Solution, 2022 HR Tech Awards

Job Overview:

As Mid-Market Account Manager, you will be playing a critical role to make a direct impact on customer retention, contribute to hireEZs revenue growth and develop your sales skills from the A-team in our office.

Key Responsibilities:

Customer Engagement and Success Metrics:

• Provide exceptional support to assigned customer accounts, ensuring they achieve their desired success metrics and ROI.


• Foster proactive and consistent client engagement, building strong relationships with customers.


• Utilize a data-driven approach to secure account health and customer success.

Renewal Management:

• Take the lead in managing the renewal process for existing accounts, identifying and addressing potential obstacles to ensure smooth and timely renewals.


• Collaborate with internal teams to gather insights and strategize renewal plans.


• Upsell new products to existing customers to drive revenue growth.

Customer Lifecycle Management:

• Track and document important customer lifecycle details, including opportunities and post-sales information, within hireEZs company CRM (SFDC).


• Keep a close eye on key customer milestones, ensuring a seamless onboarding process and continuous user training throughout the lifecycle.

Qualifications:

Skills:

• Customer engagement and client relationship-building skills to cultivate strong relationships with key stakeholders, becoming a trusted advisor to clients (high level of professional maturity and business acumen)


• Able to track and document important customer lifecycle details, including new whitespace/upsell opportunities, key partnership milestones and post-sales retention stage strategies, within hireEZs company CRM (SFDC)


• Capable of organizational and time management skills to handle multiple responsibilities effectively while collaborating with cross-functional teams, including sales, marketing, customer enablement, and product development, to drive customer success and growth initiatives


• Data analytics and reporting skill to translate business priorities and opportunities for the client with leveraging hireEZ & the right solution to maximize ROI

Knowledge:

• Knowledge of customer success lifecycle


• Familiar with the end-to-end renewal process, managing timely renewals, strategic negotiations, and minimizing churn


• Knowledge of virtual user product training


• Knowledge of customer ticket management cycle and follow-through


• Familiar with the customer onboarding process and enablement


• Knowledge of recruiting/sourcing lifecycle in talent acquisition


• Familiarity with Jira, Tableau, hireEZ Product, Gong, and Salesforce and other applicable applications for account management

Experience:

• 3+ years related experience


• SaaS/IT/CT Sales or Consulting background