Roles and Responsibilities

• Manage team of 15 20 Team Members
• Managing Team Performance Productivity Quality Shrinkage Attrition
• Coaching new team members
• Review processes and come up with recommendation which can help to improve overall performance / CSAT
• Identify TNI and bridge process gaps
• Weekly monitoring and coaching to team members
• Floor support and handling escalations
• Manage and achieve IC targets
• Maintain AHT levels as per the given targets for different tenure bucket
• Basic knowledge of computers and MS Excel
• we need domestic Process handling experience
• Experience in handling a team and ability to manage team members and subordinates - Preferred
• Strong supervisory skills
• Excellent written and verbal communication skills in English
• Organized and Methodical
• Flexible for 24*7 environment
• 5 days working
• WFO