NTTDATAprovides you the opportunity to realize your true potential, to do things differently and be an agent of positive change. With us, you'll join a world-leading technologycompanymade up of 190,000 innovative colleagues, located across more than 50 countries.
Service Desk Specialist - Coimbatore
Posted On: 08-01-25
Greetings for the day !!! NTT DATA Services is a recognized leader in IT and business services including cloud, data and applications. A division of NTT DATA headquartered in Texas, the company leverages consulting and deep industry expertise to help clients accelerate and sustain value throughout their digital journeys. NTT DATA a part of NTT Group is a trusted global innovator of IT and business services headquartered in Tokyo. We help clients transform through consulting, industry solutions, business process services, digital & IT modernization and managed services in over 50 countries. job description NTT DATA - "HELP DESK Associate/Senior Associate Role Responsibilities: Provide L1 and L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone. Activities include recognition, research, isolation, resolution & follow up steps. Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure. Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc. Sound knowledge of ITIL best practices around Incident & Request Management procedures. Required Skills: Qualification: Graduate At least 12 Months to 2 years of experience in an international technical support profile Rotational shifts (24*7). Technical Support skills. Interested candidates, share your resume to ruth.s@nttdata.com
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