Technical Support | Voice Process
TELUS InternationalExperience 1 to 3 years
Ghaziabad | NAPosted On: 25-12-24
job description
Role & responsibilities
- Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service.
- Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting.
- Walks customers through common phone hardware and software configurations to maximize service functionality.
- Provides solutions and resolution resources for customer repair problems.
- Interfaces with customers over the phone providing status updates and ensuring service has been restored.
- Escalates appropriate technical issues to upper-level technical support when needed.
Contact Sudiksha@9266453700
Preferred candidate profile
- Excellent communication skills
- Need to have basic worked of ISP, Internet & WiFi Related, Router & Modem Connectivity Issues
- Should be comfortable working in 24*7 Working Environment
- Graduation is mandatory(B.Tech, BCA, MCA can apply)
- Rotational shifts & Rotational week offs.
Perks and benefits
- Medicare Facilities.
- Salary up to 3.5 LPA.
- Both side cab facilities.
Full Time, Permanent
Voice / Blended
Education
Graduation Not Required
Key Skills
Skills highlighted with ‘‘ are preferred keyskills
PHPScalaTechnical SupportTroubleshooting
NA
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