Back Office Support- Connect.in

Job Summary

We seek a talented & passionate Back Office Support to join our team. The successful candidate will provide all the back-office support to the customer service team.

Role & responsibilities

Order processing
Handling queries from the Customer Service team
Liaising with Pharmacies regarding stock and shipment
Deal with courier companies for shipping queries & claims
Handling a chargeback, payment disputes and processing payments
Prepare various reports
Manage orders and associated queries

Requirements:

2-3 Years of experience as customer support representative
Any graduate
Basic knowledge of MS Office
Good Communication & Problem Solving
Good knowledge of internet and e-commerce sites
Very good written and spoken English language skills

The Benefits :

Service recognition awards.
Market-leading pay rates
Regular social and team-building activities.
Maternity & Paternity Benefits
Medical Insurance Benefits

Role: Back Office Operations,

Industry Type: IT Services & Consulting,

Department: Customer Success, Service & Operations,

Employment Type: Full Time, Permanent

Role Category: Back Office

Education

UG: Any Graduate

Key Skills

Skills highlighted with â€˜â€˜ are preferred keyskills

Customer Service

Inventory Management Solving Queries Customer Handling Order Processing

PHP

Apply Online

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