Role & responsibilities

• Candidate Should have work experience in International Markets (US/UK/EU)
• Receive incoming calls from Client Community and provide first level support while following policies and procedures.
• Troubleshoot, analyze and resolve customer concerns.
• Research, resolve, and respond to questions received via telephone calls, emails, and call backs in a timely manner, in accordance with standards
• Assist in the resolution of user and support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction
• Acquire and maintain current knowledge of relevant product offerings and support policies to provide technically accurate solutions to customers

Preferred candidate profile

• Any Graduate/ Diploma
• 1- 4 years in International customer support.
• Immediate joiners preferred
• Location - Chennai (Work from Office)
• Knowledge and understanding of providing customer service
• Strong listening, verbal, and written communication skills
• Willing to work in 24*7 shift