Job Success Profile
Main Purpose of Job Represent, Coordinate & manage site IT activities
- Be the IS/IT ambassador at NBSI
- Defend the local interests
- Participate to the elaboration of the NBSI OMP
- Ensure business alignment by Implementing IT solutions meeting NBSI needs & requirements
- IT Security & compliance, ISMS??
- Maintain IT Operational continuity
- Proactively ensure access to information and operational efficiency of IT solutions & Equipment
- Put in place Nestl standards, compliance and ensure its respect over the years through measures and user behaviour
- Assist and help users in their daily activities (support, training, knowledge sharing etc.) Key Outputs : List the main areas in which the job must deliver in order to successfully achieve its purpose. Measurements / Performance Indicators Operational activities
- Faciliate day-to-day assistance to the business, through direct contacts and through the resolution of incidents and requests
- Execute & lead in collaboration with SAR IT/IT Hub/Zone for ISIT specialized tasks in order to support the local business - SLO respect for incidents and requests
- service satisfaction and feedbacks
- number of improvement proposals within the team and cross functional team Management of local servers including backups ensuring secured data management
- Local Server Support including hardware maintenance
- Backup Management including tape movement and tap inventory. Accountability for Server Data data backup and ensuring secured movement and stored in a safe place. - Server Uptime
- Backup success rate
- DRP drill success rate Management of Active and Passive Network
- Coordination with vendor to ensure all network devices are active including Switches, Access Point for Wi-Fi Connections, Wireless Controller including hardware and application maintenance.
- Coordination with vendor to manage end to end Local Area Network in centre
- Management of passive networking - design, plan and execution of structured cabling with third-party services in centre - Local Area Network Uptime
- The network connectivity to end users Management and support of PCs, laptops, printers, mobility devices ???
- End to End support for PCs, laptops, printers and mobile devices
- Installation/upgrade of operating system for pcs and laptops
- Installation, configuration of printers. Secure printing solutions - Uptime for end users workstations (PCs, Laptops)
- Uptime for print services Management and support of EPABX (Telephony system)
- End to End support for EPABX system including hardware maintenance with third-party services
- Ensuring regular backup of EPABX system
- End user support for landline/extensions and facility - Uptime for Telephone System Management and support for other IT devices and solutions
-Meeting rooms management - end to end support including hardware and system maintenance with third-party services
- Audio/Visual automation system - end to end support including hardware and system maintenance with third-party services
- Digital signage solution - end to end support including hardware and system maintenance with third-party services

- Uptime for Audio/Visual system in meeting rooms
- Uptime for digital signage solutions IT Hardware Asset Management
- Defining IT hardware asset management processes for center
- End to End life cycle management of IT Hardware including:
- Procurement of IT Hardware ensuring timely delivery
- SAP Transactions to ensure registration of IT Hardware in SAP
- Ensuring registration/modifications of IT hardware in IT Asset Management tool
- Ensuring proper hardware asset transactions inside center
- Ensuring proper write off with due approval for all IT hardware assets at their end-of-life cycle
- Ensuring proper disposal of IT hardware assets after end of their life cycle
- Ensuring replacement of IT hardware assets after disposal at the end of their life cycle with new IT hardware assets
- IT Hardware maintenance with third-party services ensuring smooth IT operations
- Quarterly verification of IT Assets ensuring Global KPI achieved - Success rate of IT hardware asset verification with 3 way match (physical vs. SAP vs asset manager tool)
- Achievement of Global KPI:
1. Computer not assigned to terminated user
2. Computer with SAP fixed asset number
3. Computer with an assigned owner/user
Software Asset Management
- Defining Software Asset Management Process for center
- End to end life cycle management for all software locally managed in center including:
- Procurement of Software with proper license agreement
- Ensuring packaging of software if the number of installations are more than 5
- License management ensuring the number of installations should not be greater than number of licenses procured
- Removal of software from system if necessary
- End user support for software installations (manual installations), configurations and support in different functions like LAB, Sensory etc.
- Data management for software/applications
- Application Portfolio Management ensuring all applications is being used in center are listed with all necessary and required details
- Managing Microsoft Licensing allocation, reallocation as required.
- Achievement of Global KPI:
1. License reassessment performed in time
2. Asset Licensing Compliances
3. Asset line items with complete transaction details
- Up to date APM (Application Portfolio Management) IT investment (CAPEX) budget & operational budget (OPEX) for Centre
- Preparing IT investment (capex) for center with due approval from Globe Business Solution for R&D and maintain the same
- Preparing IT operational budget (opex) with internal collaboration in centre and aligned with Globe Business Solution for R&D - Utilization of investment budget
- Utilization of operational budget IT Maintenance
- Ensuring physical security control is correctly applied for IT server room, communication room, switch room and store room
- Ensuring facility management (fire hydrant, air conditioning, Temperature control etc.) should be proper and maintained as per Globe data centre standard - Hazard due to physical security
- Hazard due to malfunctioning of critical facilities Vendor Management
- Ensuring vendor contact details, service level agreement and scope of work are defined and in place for all locally managed vendors related to IT
- Ensuring Escalation Matrix for vendors are in place
- Managing operational activities related to Vendor Payments, GST and vendor reconciliation.
- Managing and maintaining vendor legal contracts as required. - Vendors' SLA for locally managed vendor Documentum (RDDMS) Management
- Performing Local Business Administrator role for Documentum RDDMS
- Providing documentation access to end users
- Ensuring documents upload and release process in place for centre for Documentum RDDMS - SLO for documentation access to end users Staff Management
- Manage outsourcing resources
- Ensure accurate support staff in terms of number and competencies and training (Skins & Skills) - Adequate resource availability Safety
- Ensure that all safety policies and rules are understood and respected by the staff
- Actively participate in any incident investigation and safety audit involving the group - OHSAS 18001 and ISO 14001 ISIT Security and Compliance:
- Ensure implementation of IS-IT policy as per Nestl guidelines
- Identification of risks and implementation of controls locally in centre basis Information Security Management System (ISO27001) in collaboration with Global R&D ISMS lead
- Perform local control owner role for ISMS (Information Security Management System) ensuring sustainability for ISO27001
- Perform Global Control Owner role for specific ISMS Controls ensuring controls localization for all other R&D sites
- Regularly follow and work closely through Security and Compliance Index ensuring the compliance index score should be in higher side in terms of IS/IT Security
- Perform IT security coordination role such as assessing, escalating and investigating information security violations and developing measurements to avoid these violations in the future - Implementations of Local Control and Sustainability basis Global Controls defined for R&D centres
'- Minimal Information security violation
'- Security and Compliance Index score for centre
'- Specific Global control localization for all R&D Sites
Service ownership:
- Is the main contact point for all solutions in IT portfolio, and deliver the service upon business satisfaction.
Renewal/Upgrade/Replacement of hardware (Servers, Workstations, Network equipment, Printers, Video Conferencing, Telepresence and other Audio/Visual) with respect to the Global Standard ensuring smooth operations.
Renewal/Upgrade/Replacement of Software Licensing and versions, Operating Systems, Firmware ensuring compatibility with respect to the Global Standard ensuring smooth operations.
- Management of IT infrastructure by doing proactive monitoring activities and ensure any issues are regularly communicated and escalated as appropriate.
- Analyse, understand, challenge and translate Business/GLOBE requirements into functional/technical specifications.
- Provide ISIT expertise on IT and other functional solutions.
- Has the required knowledge of business processes in order to understand the business and propose adequate solutions.
- Provide required and up-to-date documentation of supported solutions.
- Liaise effectively with the Customer Care organizations to continually monitor and improve Service Levels provided to the business
- Sharing IT related knowledge to the adequate users in centre ensuring smooth business operations - service availability
- fit in business expectations
- compliant with standards and rules
- knowledge sharing Project Management:
Provide assistance in order to structure delivery of new solutions and enhancements
Provide solutions for business requirement ensuring process simplifications and increasing efficiency
Deliver projects in line with requirements, and according to standards/guidelines and LGO project management processes.
Support for New buildings and new projects in centre Respect of business requirement
Respect to project milestones
Respect of project scope
Respect of project costs
Satisfaction of project requester/sponsor/stakeholders IT Purchases Owner:
Create PRs for all IT Hardware/Services to be used by NBS
Cordinate with Procurement team to ensure that all SAP contracts are in place
Cordinate with concerned teams for PO, vendor payments and invoice processing
Ensure all P2P rules are followed
Purchasing is aligned with overall Nestle standards and guidelines
No disruption of services due to lack of PR, etc. Key Relationships Internal to Nestle Group: (shared / conflicting interests) Key Relationships External to Nestle Group (shared / conflicting interests). Local Business
Be the main contact between the local entities on site and the structure & counterparts GLOBE representatives • Local technical suppliers and/or global representatives (i.e. technical equipment and services).
Key Experiences:
What experience brings success to this job? Knowledge: Nestle Corporate/ Functional/ Market / Business/ Organizational.
What does the person need to know? - Minimum 5 years of experience in relevant areas and should be aware of IT standards as per Nestle
- Business process analysis skills and experience
- Knowledge of ISIT process (ITIL)
- Project management skills and experience
- Fixed Assets Maintenance responsibilities, and audit of the assets related to IT equipment
- Personnel Supervision (contractors or other 3rd parties)
- Preparation of Investment budgets related to IT equipment
- Self Management following defined KPIs/Objectives, and proactively tracking them 1. Core knowledge of the 10 Principles and expert knowledge in our areas of responsibility.

Understanding of dedicated business areas
Understanding of the Company's strategy
Understanding of how GLOBE operates and adds value to the business
Understanding of how Centre functions operate
Understanding of how a Market and R&D organization operate
Understanding of Nestle (Organizational Principles)
Understanding of IT & Service Management processes
Understanding of Nestl compulsory policies and guidelines
Understanding of Nestl Continuous Excellence principles
Nestle Leadership Framework:
Behaviors the person needs to exhibit
Standard/ Developed/Highly Developed Nestle Leadership Framework:
Capture why the 4 most developed behaviors are key for success Functional or Professional / Business Skills:
What can the person do?
Standard/ Developed/Highly Developed Understand the Business Environment D Competency Skill Level Technical expertise 5. Can train others Ability to align with business expectations 4. Can do alone Results Focus HD He/ She need to meet several KPIs involving a lot of center's activities, thus impacting long term overall business Ability to execute tasks autonomously in adherence to processes and standards 5. Can train others Collaborate in a complex environment 4. Can do alone Ability to drive execution 4. Can do alone Practice what you Preach HD Practice what you Preach - Being a major support function, his/ her role is critical for the operation of the centre. Ability to take appropriate decisions 4. Can do alone Project management 4. Can do alone Proactive Cooperation HD He/ She must ensure that he/she operates as part of a multi functional team, with clear and open communication with the other relevant stakeholders. Know Yourself S Other Personal Qualities:
The personal style attributes that enable success Service Orientation, flexibility, ability to work in a diverse environment, good communication skills, good interpersonal skills, team orientation.
Affinity with technology and innovation.
Fluent English. Initiative D Being at centre level, he/she is the ultimate responsible to ensure proper implementation of the various IT operations