Customer Support Executive
Posted On: 06-12-24
Taking/Handling Inbound Customer calls, Outbound calls, Emails, Chat • Listening to and understanding the customers requirements • Provide product / service details & benefits to Customers • Providing end to end solutions to the customer • Asking the correct questions probing and prompting the customer wherever required • Timely and accurate capturing all the information given by the customer • Timely follow up with Brands as per Escalation matrix till closure • Staying current with knowledge of products/ processes & services offered by the client • Ensure full adherence to all the quality parameters and SOP • Cooperate with other Team members, SMEs and Team Leaders. Ensure 100% adherence to schedule • Escalating the call to the team leader / manager, wherever desirable • Handling irate / demanding customers where necessary, in a tactical manner Role & responsibilities Role & responsibilities Preferred candidate profile Perks and benefits PF & ESCI are available.
1.5-2.75 Lacs P.A.
5th December - 14th December , 9.30 AM - 5.30 PM
Salt Lake sec v, Technopolis building 10th floor, Opp Azad hind Dhaba, Bidhan Nagar, Kolkata, West Bengal 700091 ....... (Kindly mention HR Lamya on top of your CV & Please let me know before visit)
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