Customer Support Executive
Posted On: 12-11-24
Taking/Handling Inbound Customer calls, Outbound calls, Emails, Chat • Listening to and understanding the customers requirements • Provide product / service details & benefits to Customers • Providing end to end solutions to the customer • Asking the correct questions probing and prompting the customer wherever required • Timely and accurate capturing all the information given by the customer • Timely follow up with Brands as per Escalation matrix till closure • Staying current with knowledge of products/ processes & services offered by the client • Ensure full adherence to all the quality parameters and SOP • Cooperate with other Team members, SMEs and Team Leaders. Ensure 100% adherence to schedule • Escalating the call to the team leader / manager, wherever desirable • Handling irate / demanding customers where necessary, in a tactical manner Role & responsibilities Preferred candidate profile Perks and benefits PF & Esci are available
50,000-1.75 Lacs P.A.
12th November - 21st November , 9.30 AM - 5.30 PM
Salt Lake Sec V, Technopolis Building 10th Floor , Bidhan Nagar, Kolkata, West Bengal 700091
Similar jobs
NA Customer Support Executive Taking/Handling Inbound Customer calls, Outbound calls, Emails, Chat • Listening to and understanding the customers... Expand 1.5-2.75 Lacs P.A. 5th December - 14th December , 9.30 AM - 5.30 PM Salt Lake sec v, Technopolis building 10th floor, Opp Azad hind Dhaba, Bidhan Nagar, Kolkata, West Bengal 700091 ....... (Kindly mention HR Lamya on top of your CV & Please let me know before visit) NA Customer Support Executive Taking/Handling Inbound Customer calls, Outbound calls, Emails, Chat • Listening to and understanding the customers... Expand 50,000-1.75 Lacs P.A. 12th November - 21st November , 9.30 AM - 5.30 PM Salt Lake Sec V, Technopolis Building 10th Floor , Bidhan Nagar, Kolkata, West Bengal 700091 NA Customer Service Associate Role & responsibilities Provide Voice Support to International Customers Not Disclosed 2nd November - 6th November , 2.30 PM - 8.00 PM FUSION CX, Y9, EP Block, Sector V, Salt Lake, Kolkata - 700091, India (View on map) Walk-in For Service Desk-Voice Process on 4th October in Kolkata Greetings from Infosys BPM Ltd., We are hiring for Service Desk... Expand Not Disclosed 4th October , 10.00 AM - 1.00 PM Infosys Limited Plot No IIIG/2,P. S-New Town, Kolkata -700135 (Hatisala) ITC Infotech -Walk-In drive on 6th April @Kolkata Job description Role & responsibilities Job Description : Responsible for planning and executing SAP... ITC Infotech, Mani Casadona, International Financial Hub (CUD) New Town, Kolkata -700156
Posted On: 06-12-24
Posted On: 12-11-24
Posted On: 05-11-24
Posted On: 03-10-24
Posted On: 05-04-24