Walk-In Drive : Application Support Engineer

CMS IT services is an industry leaderinManagedITservicesand system integration. We combine world-class cloud, digital, automation and cybersecurity expertise with a core strength in leveraging optimal technologies to rapidly create efficiencies and scale for our customer’s operations.

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Role: Application Support Engineer - SQL
Experience: 3 to 6 Years
Work Location: Kolkata / Bengaluru / Mumbai / Hyderabad / Chennai / Delhi / Ahmedabad / Cochin
NP: Immediate to 10 Days

Skill set:

Computer science graduates (B. Sc IT/ BCA/B.E/B. Tech) or science graduates with diploma/ certification in computer skills from a reputed institute. Such resources should also have 3 years of experience in IT systems.
Must have experience of any incident management tool.
Must have experience in providing support to applications on a functional and technical basis.
Must have strong knowledge of database SQL, PLSQL/MYSQL in writing and executing simple queries

Responsibility:

Provide hand-holding support to users at multiple locations pertinent to application usage and troubleshooting.
Provide resolutions to tickets assigned to them and work cohesively with the user at the location (who has raised the ticket) and central support team.
Provide weekly report to the support lead regarding updates on ticket resolved, pending, RCA performed on critical tickets and queries raised during entire support operations.
Log incident or report on behalf of any Customs officer.
Troubleshoot basic infra related or any connectivity issue faced at the user site.
Ensure complete support on installation, operation and maintenance activities as and when required for application.
Need to provide 24*7 support

Signs of success:

You ensure the safety and security of business systems and identify security threats
You demonstrate project management and organizational skills
You seek to stay on top of the field through additional training
You adapt to situations and problems quickly as well as juggle multiple tasks as needed

Behavioral Skills:

Self-motivated, team player, action and results-oriented
Well organized and good communication skills
Ability to successfully work under tight project deadlines
Interest in new things and fast learning
Flexible, creative and pragmatic team player

Interview Date and Time : 7th December 2024 , 11:00AM to 4:00PM

Salary Range: Salary is not a constraint for the right candidate.

Venue:
CMS Computers Ltd

Sector B, 2nd Floor, Plot No-II, Metropolitan CHS, Canal South Road, Kolkata 700105

Contact Person: Ms. Priyanka Das (9038016509)

Role: IT Support - Other,

Industry Type: IT Services & Consulting,

Department: IT & Information Security,

Employment Type: Full Time, Permanent

Role Category: IT Support

Education

UG: BCA in Any Specialization, B.Sc in Any Specialization, B.Tech/B.E. in Any Specialization

Key Skills

Skills highlighted with â€˜â€˜ are preferred keyskills

Troubleshooting Skills Call Monitoring Application Support SQL Queries incident management tool

SLA Management SQL Scripting

PHPSQLMySQLInformation SecurityProject ManagementIT SupportTroubleshootingIncident Management

Not Disclosed

7th December , 11.00 AM - 4.00 PM

CMS Computers Ltd Sector B, 2nd Floor, Plot No-II, Metropolitan CHS, Canal South Road, Kolkata 700105

Apply Online

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