Engineer-Integrated Ops- Connect.in

Early on, Orange defined its role to address some of today’ssocialchallenges linked to our industry: promoting responsible mobile phone use, raising awareness of screen time, recycling mobile phones, and fighting against cyber bullying.

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about the role

To act as Engineer - in case of a P1 / P2 incident, ensuring immediate conference bridge initiation, communication (internal/external, written/verbal), troubleshooting is done as per the timelines and highest professional standards.
Point of contact for consolidating solutions of complex issues for interfacing with Problem expert team and possible entry to KEDB of these issues.
Document incident studies lessons learnt and shared it with the teams.
To act as a SME for at least one (1) technology, process and tool and deliver knowledge sharing sessions to Service Operations.
To work on Service Improvement Plan for the Service Desk if there is any being raised by the CSM and customer.
To be available 24X7 in handling complex major and mission critical site incidents. and BCP situation 24/7 365 days (includes public holidays, off hours, weekends) on call basis if required as per roster.
To own and to prepare summary incident reports on critical/ complex/Major incidents suitable for internal and external management review.

about you

Degree or equivalent in Electronics/Computers.

Service oriented with good customer service skills
Good interpersonal and communication skills.
Good time management, and organisational skills
Ability to carefully plan and co-ordinate work according to a demanding time schedule.
Flexibility in terms of working hours
Willingness to work in shifts. And on call support 24/7
Ability to lead crisis bridge, bring all required entities in call, share meeting minutes, track actions and own incidents end to end.
Ability to build relationships with peer and management levels both with clients and the company management.
Excellent matrix management and Team Player.
Good understanding of Cisco routing and switching technology.
Good understanding of SD WAN solutions coupled with fair understanding of cloud services.
Good understanding of Voice/Telephony technologies SIP/CUCM/FCC etc.
Fair understanding of wireless & Nexus platform.
Multitasking and able to perform under pressure.
No NI Rating in the last two performance reviews.
Proactive, self-motivated, and determined attitude

Role: System Administrator / Engineer,

Industry Type: IT Services & Consulting,

Department: Engineering - Hardware & Networks,

Employment Type: Full Time, Permanent

Role Category: IT Network

Education

UG: Any Graduate

PG: Any Postgraduate

Key Skills

WAN Cloud Services SIP Management Customer service delivery operations Troubleshooting cisco Service operations

PHPTroubleshootingSwitching

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