Bajaj Auto Limited (/ b ə ˈ dʒ ɑː dʒ / bə-JAHJ) is anIndianmultinationalautomotivemanufacturingcompanybasedinPune. [2] It manufactures motorcycles, scooters and auto rickshaws. Bajaj Auto is a part of the Bajaj Group. It was founded by Jamnalal Bajaj (1889–1942) in Rajasthan in the 1940s.
Assistant Manager Debt Management Services The Wheels 2W/3W
Posted On: 15-11-24
PRINCIPAL ACCOUNTABILITIES
(Accountabilities associated with the job)
Achieving business numbers with the assigned line of channels (Basis location and market potential)
People Management (Off roll) – Hiring, Retention & Productivity
Sales Governance through compliance of systems and processes
Responsible for tracking, managing & controlling PDD requirement compliance
Reduction in customer complaints & cancellation by ensuring that no miss-selling is being done
Understanding of CRM – Salesforce
com
Effectively engage with Credit, Operations, Risk & within 2W/3W teams
To ensure TAT is maintained for case processing
MAJOR CHALLENGES
(Challenges faced on an on-going basis in carrying out the job)
Training of self and their team below
Hiring right candidate
Smooth onboarding to help settle the employee well in BFL
Smooth onboarding of New Dealer/Partner with BFL
Retention of Off-roll staff
DECISIONS
(Key decisions taken by job holder at his/her end)
Hiring of Off roll staff
Approvals by coordinating with internal stake holders eg
Clearing cases
Lead allocation
Field activity planning and closure
INTERACTIONS
(Key working relationships a job holder needs to have INSIDE and OUTSIDE the company to accomplish the job)
Internal Clients
Roles you need to interact with inside the organization to enable success in your day to day work
Connect with various internal department i e,
product, credit, Ops, RCS & compliance to process the file
Connect with HR department for hiring & retention
External Clients
Roles you need to interact with outside the organization to enable success in your day to day work
Engaging with customer
Mapping of market competition
DIMENSIONS
(Key numerical data which will reflect the scope and scale of activities concerning this job)
Financial Dimensions
(These should be quantifiable numerical amounts)
From 45 to 70 Cases MOM (depending upon location and market potential)
Other Dimensions
(Significant volume dimensions associated with the job)
??Total Team Size: 9
??Number of Direct Reports: 5 to 9
??Number of Indirect Reports: NA
??Number of Outsourced employees: 5 to 9
??Number of locations: 1 to 4
??Number of products: 1 i e,
Two wheeler Loan
Required Qualifications And Experience
SKILLS AND KNOWLEDGE
(Minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent)
Educational Qualifications
Qualifications – Graduate / Post Graduate
Good command in excel is essential
Work Experience – 1 to 3 years of relevant experience in managing team
Result oriented Go getter attitude is must
Should have collaborative work style to engage with peers & colleagues across the company
Excellent Team management & Interpersonal Skills
Excellent command over communication skills
Highly ambitious & self-motivated
NA
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