You Lead the Way

We’ve Got Your Back

With the right backing, people and businesses have the power to progress in incredible ways

When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other

Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success

Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day

And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong

Join Team Amex and let's lead the way together

As part of our diverse tech team, you can architect, code, ship and support software that makes us an essential part of our customers’ digital lives

Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems

Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source

And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development

Find your place in technology on #TeamAmex

How will you make an impact in this role?

As a Senior Service Assurance Engineer in our Mission Control organization, you will be essential in providing enterprise services to ensure high levels of product availability for the customers and partners of American Express

Key responsibilities may include:

Onboarding new technologies

Observability

Drive Issue Resolution (triage, troubleshoot, resolve)

Lead teams as needed to drive resolution

Incident Communications

Minimum Qualifications

Bachelor’s Degree or equivalent in computer science, computer science engineering or related technical experience

8 + years of varied experience in software engineering or service delivery

Experience with identifying application/infrastructure risks and mitigation strategy and the ability to work with a team to ensure risks are mitigated

Performance troubleshooting and tuning, experience implementing high availability solutions like Always on, Clustering, Mirroring etc,

Solid understanding of ITIL (Event, Incident, Release, Problem and Knowledge Management) is critical to success

Experience with troubleshooting techniques for root cause analysis of issues

Experience working with monitoring tools application performance monitoring, AIOps or an equivalent tool to improve overall efficiency

Experience in one or more of the following: Programming languages, Networking, Linux/Windows, Mainframe, Middleware, Databases, cloud

Proficient verbal and written communication skills

Soft skills – analytical thinking, curiosity, continuous learning and improvement attitude

Preferred Qualifications

DevOps knowledge for highly available IT infrastructure

Building live production APIs and services

Experience with automation development

Familiar with Agile or other rapid application development methods

Hands-on expertise with application design, software development and automated testing

Experience with relevant business domain related functions

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being

That means we prioritize their physical, financial, and mental health through each stage of life

Benefits include:

Competitive base salaries

Bonus incentives

Support for financial-well-being and retirement

Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

Generous paid parental leave policies (depending on your location)

Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

Free and confidential counseling support through our Healthy Minds program

Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations

Key Skills