Application Specialist Sr
Pune | NAPosted On: 13-11-24
- Providing rapid response and resolution to incidents by applying technical and functional knowledge
- Deliver customized solutions in accordance with agreed schedules, procedures, and standards
- Program and script tasks as required
- Cross-collaboration across departments to drive the completion of tasks
- Strong communication/interpersonal skills to deliver excellent customer service
- Ability to multi-task and efficient time management.
- Effective documentation of actions/investigations and solutions on CRM system
- Evaluate and channel risks, and challenges to Senior colleagues and Managers
- Meet Productivity and Quality expectations Support KPI
- Take full ownership and follow up on assigned SQL projects, create visibility to key stakeholders
- Use logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
- Maintain a high level of client satisfaction
- Contribute to support and client knowledgebase.
- Deliver technical and DF functional training to new joiners.
- Provide mentorship to junior application specialists.
- Create and maintain documentation, user guides, and relevant training materials.
- Work with leader to identify support process and tools improvements.
Skills and experience we value
- Proficient in SQL, SQL Server, XML/XSLT
- Experience with PowerBi will be an advantage
- Knowledge of software development concepts and lifecycles
- Excellent communication and interpersonal skills French will be a plus
- Excellent analytical and problem-solving skills
- Excellent time management and organization skills
- Strong team player
- Passionate about client facing
- Strong focus on quality
- Autonomous and proactive
- Programming experience is an advantage
- Diploma or Degree holder in any IT related field
- Advanced SQL with proven work experience
- 3-4 years of experience in software development, testing, implementation, or support environment.
- Having experience in customer support is an advantage
Full Time, Permanent
Software Development
Education
Any Graduate
Any Postgraduate
