SUMMARY:

The Network Engineer assists in the implementation of network architectures, including LANs/WANs, LAN Internet working, and connections with the WAN environment. The incumbent is responsible for identifying hardware and software technical problems and malfunctions related to LANs/WAN s and related networking equipment. The Network Engineer will continuously strive to improve client support, identifying opportunities and recommending solutions for improving service efficiency and effectiveness.

Primary Skill:

• This role requires 24 x 7 Support
• Routing protocol experience, including an understanding of OSPF, BGP and EIGRP
• Experience with Cisco Router and Cisco and Aruba switch operation and configuration, administration and IOS upgrades
• Extensive knowledge of test platforms, including evaluation of test equipment and design test networks
• Extensive knowledge of Cisco and Aruba Wireless Controllers, Access Point
• Understanding on DMVPN, IPSEC, VPN
• Understanding on Palo Alto Firewall
• Experience on NMS tools like Solarwinds
• Knowledge of Ticketing tool like Service Now
• Knowledge on AWS and Azure
• Knowledge on Cisco AC
• L2 Support Work on Tickets escalated by L1 & Higher-level support on fault management.
• Monitor and control infrastructure performance in the areas of response, throughput, and availability.
• Install, monitor, maintain and upgrade Cisco switches, Cisco routers, Cisco WLC, Aruba WLC, Aruba Switch, Palo Alto firewall, F5 LTM, AWS, Azure and systems hardware.
• Review assigned service requests daily, following up and providing status updates to clients; ensure data pertaining to the status of service requests is entered into help desk problem tracking systems accurately and promptly on a daily basis to provide an up-to-date picture of service delivery status and backlog.
• Assist in Change Management and provide required support.
• Assist in designing networks; implement identified solutions, make suggestions for ensuring a cost-effective and efficient.
• Should be able to do alert management, troubleshooting, break fixing and coordination with other IT groups when issues or problems arise.
• Engage in performing Root Cause Analysis of incidents
• Aid in locating the necessary tools and processes to identify troublesome trends; plans to resolve and prevent problems from recurring in the network; maintain high service levels for the user community; have familiarity with the method used to easily compare installation performance against established performance objectives.
• Ensure a stable performance environment for enterprise systems and that problems occurring in corporate network are identified and solved as rapidly as possible; provide critical and essential service to locations enterprise-wide.