job description

Job Summary -

We are looking for a result-driven leader to be responsible for ensuring the SLAs and KPI targets as specified by the client are met consistently. Demonstrate strong process knowledge and lead process changes / improvement with end to end understanding of Product. Review and respond to client escalations, Team Queries, and support team as Subject Matter Expert. Monitor and supervise a team of associates to achieve the targets. You will be responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum.

Years of experience needed - 5+ Years

Experience and Skills

Should be graduate from recognized university

Strong command of the English language, along with analytic, interpersonal, and verbal and strong written communication skills

Ability to work in a flexible and production-oriented environment

Good interpersonal skills

Good understanding of key back-office operations metrics

Good analytical skill

Good planning skills

Good balance between people, process & clients

Good client management & relationship building skills

Ability to work in 24/7 process

Open to Work from Office

About Mphasis

Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis Front2Back Transformation approach. Front2Back uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis Service Transformation approach helps shrink the core through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.