Voice Customer Support Executive- Connect.in

WNS is aleadingBusinessProcessManagement(BPM)company. WNS combines deep industry knowledge with technology, analytics, and process expertise to co-create innovative, digitally led transformational solutions for over 400 clients across various industries.

WNS Global ServicesGo Back

Role & responsibilitiesRespond to customer queries through Email/Chat/Voice Support

Research and resolve customer issues using the tools and applications provided
Identify and escalate issues to supervisors wherever necessary
Document all calls as per the standard operating procedures
Follow up on customer calls wherever necessary
Identify and escalate to management any deviations observed in the call trends
Maintain expected Quality Targets
Must ensure the Average Handling Time, Average Speed of Answer and Answer Rate targets are met.
Meet internal Production, Utilization and Productivity target.

Preferred candidate profileRequired Qualifications:

Preferred Commerce Graduate from a recognized university (Technical Graduate's and Postgraduates are not eligible like BE, MBA, MTech, MCA)
Proficient in computer applications
Excellent listening, verbal and written communication skills
Good logical, analytical and problem solving abilities
Attention to detail and accuracy
Good interpersonal skills and strong client focus
Ability to communicate clearly, concisely and effectively

Role: Voice / Blended - Other,

Industry Type: BPO / Call Centre,

Department: Customer Success, Service & Operations,

Employment Type: Full Time, Permanent

Role Category: Voice / Blended

Education

UG: B.Com in Any Specialization, B.Sc in Any Specialization, B.A in Any Specialization, B.Ed in Any Specialization, BCA in Any Specialization, Other Graduate, B.B.A/ B.M.S in Any Specialization

Key Skills

Skills highlighted with â€˜â€˜ are preferred keyskills

bpo Voice Process

US Process International Call Center Customer Care International Process International Voice Inbound International BPO UK Process

PHPScala

Not Disclosed

21st October - 30 October , 9.30 AM - 5.30 PM

Apply Online

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