job description

• Act as a mediator between insurance company's / law firms and hospitals, doctors, clinics medical facilities.
• Do a follow-up on medical reports of patients who have been discharged from the mentioned medical institutes.
• The main aim is to get the medical facility reports within the time frame mentioned by the client.

Key Responsibilities:

• Handle inbound and outbound calls to medical facilities, doctors' offices, and other healthcare providers to retrieve medical records.
• Navigate through medical records systems efficiently to locate and retrieve requested information.
• Verify the accuracy and completeness of medical records retrieved, ensuring compliance with legal and regulatory requirements.
• Communicate effectively with healthcare professionals to obtain necessary documentation in a timely manner.
• Document all interactions and maintain detailed records of medical records retrieval activities.
• Collaborate with internal teams to ensure the timely delivery of medical records to clients.

Requirements:

• Excellent communication skills in English, both verbal and written.
• Strong interpersonal skills and the ability to build rapport with clients.
• Basic knowledge of medical terminology is preferred but not mandatory.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Minimum 1 year of experience of International Voice Process.( gap not more than 6 month )

Benefits:

• Competitive salary package up to 40,000 CTC monthly.
• Comprehensive training program provided.
• Opportunity for career advancement and skill development.
• Positive and collaborative work culture.
• Employee benefits such as medical insurance and attractive incentives.
• PSTI (Process specific tenure incentive) of 5000 per month.
• Fixed US shift /Saturday Sunday Off / Over Time Paid.
• Work location: Kalyani Nagar, Pune.
• Paid Transport facility is provided.

If you are a dedicated and ambitious individual looking to embark on an exciting career journey, we encourage you to apply for this position. Join us in making a difference in healthcare operations on a global scale!

(This opening is for the voice process; hence candidates with back-office / B2B lead generation / RPO / Business Development will not be considered and cannot apply)

How to Apply:

Share your resume at hrithik.jadhav@aminfoweb.co.in or feel free to call us at 7559454149.

Walk IN Details: Time: 2pm to 8 pm

Contact: HR Hrithik Jadhav (7559454149 or drop CV @ Hrithik.jadhav@aminfoweb.co.in)

Address: 7th floor Am Infoweb Cerebrum IT Park B3 Kalyani Nagar Pune 411061.