**ICICI LOMBARD GENRAL INSURANCE COMPANY**

• Roles and Responsibilities :
  Develop and implement effective training programs to enhance team performance and productivity.
• Collaborate with cross-functional teams to resolve complex issues and improve overall process efficiency.
• Analyze KPIs such as AHT, Shrinkage, Attrition, CSat, Dsat, FCR, Average Handle Time (AHT), First Call Resolution (FCR), Customer Satisfaction (CSat), Agent Evaluation Scores etc. to drive business growth.
• Ensure compliance with quality standards and regulatory requirements.
• Manage a team of customer service representatives to achieve operational excellence in Inbound Voice Process.
  
• Desired Candidate Profile :
  4-6 years of experience in BPO industry with expertise in Inbound Voice Process.
• Proven track record of managing teams effectively using TL methodologies.
• Strong understanding of people management principles including recruitment, training, development & retention strategies.
  

**THIS IS AN ON PAYROLL OPPORTUNITY WITH ICICI LOMBARD**

• Designation : Senior Team Leader
• Role : Handling Customer Service Team
• Shift Timing : Female : 7 to 8:30 pm (Any 9.30 hrs.) Male :7 to 12:30 pm (Any 9.30 hrs.)+
  (night shift)
• Week-Off : 2 Rotational Week-off
• Salary : Up to 8.5 LPA
• AGE : 25 TO 37

Required Skills :

• **ONLY MALE CANDIDATES**
• EXCELLENT COMMUNICATION
• GOOD THOUGHT PROCESS
• GRADUATE MANDATORY
• HAVE BEEN WORKED INTO PROJECTS
• SERVICE VOICE PROCESS BACKGROUND

CONTACT :

SIMRAN KAUR MAAL

MAIL ID : simran.maal@ext.icicilombard.com