Infosys Limited is an Indian multinational technology company that offers businessconsulting, information technology, and outsourcing services. Founded in Pune, the company is headquartered in Bangalore. [6] On 24 August 2021, Infosys became the fourth Indian company to achieve a market capitalization of US$100 billion.
Walk-in drive For a Customer Service Voice Process at Kolkata
Posted On: 04-09-24
Greetings from Infosys BPM Ltd., We are hiring for an International Customer Service Voice process at Pune location, if interested, please walk-in for interview on 5th or 6th September at Kolkata. Work location for this job role is in Hinjewadi, Pune, Maharashtra. Note: Please use the below link to apply and register your application before attending the walk-in, mention the Candidate ID on top of your Resume. career.infosys.com/jobdesc?jobReferenceCode=PROGEN-HRODIRECT-188149 Interview Time: 10 AM to 2 PM Interview Date: 5th and 6th September Interview Venue: Infosys Limited, Plot No III, G/2, P. S-New Town, Kolkata -700135 (Hatisala) Documents to Carry: 1) Carry a printout your updated resume 2) Carry any one photo Identity proof (Aadhar Card /PAN Card/Driving License/Voters ID card/Passport) Work Location: Pune (work from office) Education Qualification: Any full-time graduation Shifts: 24/7 rotational shifts Experience required: 1 to 4 years Key Responsibilities: 1)Provide first-level resolution to the customers 2)Diagnose and troubleshoot technical issues, escalating more complex problems to higher-level support when necessary. 3)Deliver exceptional customer service by acknowledging issues promptly, showing empathy, and using positive language. 4)Handle customer objections and concerns efficiently, ensuring a smooth and satisfactory resolution. 5)Stay up to date with product knowledge and industry trends to provide accurate information and support. 6)Participate in ongoing training and upskilling programs to enhance technical and customer service skills. Must adhere and non-negotiables: 1)Need to work on US shift timings. 2)Need to complete specific and dedicated training programs set by the client. 3)24*7 rotational shifts 4)100% WFO / no hybrid or remote work 5)Candidates should have graduation completion certificate and mark sheets for onboarding. Regards, Infosys BPM Talent Acquisition Team
Not Disclosed
5th September - 6th September , 9.30 AM - 1.30 PM
Infosys Limited, Plot No III, G/2, P. S-New Town, Kolkata -700135 (Hatisala)
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