WALK IN Drive - 29th March - Gallagher - Process Analyst - Customer Service Representative

Venue: 3rd Floor, Delta 2, Gigaspace, Viman Nagar, Pune 411014

Time: 10AM - 2 PM

Education - Undergraduate (10+2) and Graduates are to be considered

Interested candidates please fill the below form- forms.office.com/r/b9mCbw1jtV

Role & responsibilities

• Handle vendor calls and emails (both Inbound and Outbound) to resolve customer inquiries, queries and concerns using available claims information
• Handle customer complaint and escalations by providing explanations and taking necessary steps
• Follow the defined standard operating procedure and guidelines to provide accurate information to the callers
• Find alternate solutions by researching and exploring information using available resources
• Identify and escalating unresolved issues and keeping supervisors in loop
• Maintaining call logs with adequate details of the call and the caller
• Ability to work on data for various reporting and analysis

Preferred candidate profile

• Excellent command over English (comprehension and written).
• The candidate has to be a quick learner, high on energy and must have a flair for customer processes
• Should have an eye for details to provide logical reasoning
• Proficiency in Microsoft Office (especially Excel and PowerPoint)
• Ability to work in a team and exhibit collaboration
• Should be able to adapt to organizational changes
• Willing to work in any shift 24/5