Roles and Responsibilities:-

-To make outbound calls to the paid jobseekers and discuss their search parameters ensuring relevant search

-To engage with the jobseekers to reiterate all the benefits and to activate their account on Naukri post validation

-To coordinate with internal departments / teams to resolve the customer requirement

-To work on the online systems and applications as per the defined guidelines

To manage and resolve escalations as per TAT and other defined matrices

Required Skills:

-Excellent verbal and written communication skills.

-Good client interaction skills

Desired Skills:

-Exposure in MS Office and the Internet would be given preference.

-Prior experience in making outbound calls/ client servicing