Job Responsibilities :

Handle a large team of 100 mobility collection tele-callers

Handle all service escalations with customers & Proactively escalate customer issues to functional heads

Ensure operational execution of Collection & Retention strategy to reduce churn and Bad debt

Ensure effective Management of ARC to ensure superior customer experience for pre& post customer

Drive High-Value Service Experience to increase customer retention and Revenue from these segments

Liasoning with the lending partners, Agency & internal teams to ensure smooth operations & new implementations basis guidelines

Periodic reviews and action planning with direct reportees/partners and extend team members in the hub

Drive outbound Tele calling Collection Operations - measure advisor productivity, AHT, Occupancy, shrinkage etc., to ensure collection basis defined target & ensure action planning along with all stake holders

Identifying new logics & strategies to maximize the performance across the collection bucket

Skills Required:

Educational qualification : Graduation

MS office knowledge is mandatory

Dayshift only, 6 working days in a week

RELEVANT EXPERIENCE: 2 to 5 Yrs of experience in handling call centers

Preferably Outbound Call centers

Walk-in directly with all original documents to

CAMEO CORPORATE SERVICES LIMITED,

Plot No. 21 & 22 2nd Floor,

Meena Arcade Moti Valley, Goel Corporate Housing Society,

Tirumalgherry,

Secunderabad-500015

Date : 24 Mar to 31 Mar 2025 Time : 9AM to 4PM