Astroved looking for a driven and experienced Senior Customer Support Executive to bolster our Customer Support Team.

Role & responsibilities

• Recruit potential customers by recommending our services/products and demonstrating how they benefit the customer personally
• Answer any questions the customer may have about available products and services
• Establish new customer accounts, recording account information on written forms or digitally
• Listen to customer concerns and complaints with the goal of identifying the causes of the problem
• Select appropriate responses to customer issues and work quickly to resolve them
• Anticipate customer needs, following up with previous customers to offer reorders or additional services
• Dedication and ability to manage multiple tasks in a pressured environment
• Answering customers inquiries through voice call, email, chat, or ticketing system.
• Follow up on customer satisfaction
• Making sure that customer's Issues are attended and all of their concerns are resolved immediately.
• Flexibility to work different shifts (including evenings, weekends, or holidays)

Preferred candidate profile

• Excellent written and verbal communication skills is mandatory.
• Multilingual skills will catch our attention
• 2+ years of Experience in Customer service experience
• Compassionate with a high level of empathy
• Interpersonal skills
• Listening skills
• Problem analysis and problem-solving
• Attention to detail and accuracy
• Diploma or Degree equivalent
• Must have experience in Customer Support field for more than 6 months

Perks and benefits

Upto 3.5 lakhs per annum plus monthly incentives and allowances extra

Preferred a candidate who can join immediately or short notice no more than 10 days.

How to Apply:

Interested candidates can walk in to the office Monday to Friday, from 10:00 AM to 03:00 PM, or apply directly through this post, or send their resume to arunkumar@astroved.com.