Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Genpact Mega Walk-In drive for Chat Process (English) on 22nd February 2025 || Hyderabad

Date: 22-February-2025 (Saturday)

Time: 11:00 AM - 1:00 PM

Venue: Genpact,14-45 IDA Uppal, NGRI, Habsiguda, Hyderabad, Telangana 500039

Graduation: Any graduate (except law).

**Note: We are not considering Undergraduates / postgraduates for these roles.

Work Location: Hyderabad (Work from office)

Experience: Only Freshers are eligible

Shifts: Flexible with any shift

Language Known: English

Responsibilities:

Handle multiple chats at the same time (3+ Active Chats simultaneously)
Respond to the customer queries in timely manner, ensure logical and meaningful review of customer requirement
Deep understanding of client process and policies
Effective Probing, comprehending the query, discover the right product and offer accurate Solution to the end customer inline with the Policies and Procedures
Sales through Chat medium for Mobile Experience, Visual Display, Digital Appliance or any other related products that are owned by end customer
Upsell existing and sell the relevant/next logical products to the new customers basis their business need/nature of business
Work closely with internal departments to provide the required information/support to the customer
Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
Upskill to enhance the knowledge time to time and offer support

Qualifications we seek in you!

Minimum Qualifications / Skills

Graduation in any discipline (Pref B.Tech or any other tech/non-tech degree with computer course/certification)
Have strong interpersonal skills, verbal and written communication skills
Freshers are eligible
Must possess knowledge on Basics of appliances (Mobiles, Tablets, Laptop, ear bud, TVs, Monitors, Sound bars, SSD / Memory card, Refrigerators, Washer / Dryer, cooking appliances Oven/ Microwave, Vacuum cleaner, etc.)
Relevant experience in Customer Support through Chat and good in Sales techniques

Preferred Qualifications/ Skills

Effective probing skills and analyzing / understanding skills
Analytical skills with customer centric approach
Excellent proficiency with written English and with neutral English accent

Note: Please carry below documents with you:

3 copies of updated resume
3 Passport size photographs
Original Aadhar card
2 copies of Aadhar card

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Role: Customer Success, Service & Operations - Other,

Industry Type: BPM / BPO,

Department: Customer Success, Service & Operations,

Employment Type: Full Time, Permanent

Role Category: Customer Success, Service & Operations - Other

Education

UG: Any Graduate

Key Skills

Skills highlighted with â€˜â€˜ are preferred keyskills

English Voice

BPO Customer Service International Call Center International Non Voice Semi Voice Calling KPO International Chat Process Us Calling Call center Customer Support Bpo Voice Customer Care Chat UK Calling International Voice International Calling

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