** Walk-in Drive for Freshers for SD Analyst role in Kodathi Bangalore on 19th Feb 2025 **

** Please carry Updated CV & a Govt. ID proof **

Role Requirement:

• Must be a fresher graduate.
• Must be very good in communication ( English ).
• Should be okay to work in rotational Shifts from office.
• Must be having good technical Skills.

Job Role:

1. Must be a fresher graduate

2. Excellent communications skills (verbal and written)

3. Knowledge on ITIL Framework and Terminologies

4. Knowledge on Windows, Mac operating systems & VDI environments

5. Demonstrated problem solving capabilities

6. Adhere to established Service Levels Agreements and ensure to follow up on the ticket in a timely manner

7. Flexible and Open to working in a 24x7 environment with rotating shifts and rotating weeks off including holidays

8. Self-motivated achiever who gains satisfaction from providing excellent customer service

9. Awareness of basic networking concepts, DHCP, DNS, TCP/IP, VPN and technologies

10. Provide basic and intermediate level troubleshooting, as needed, to support service desk tickets for associates

11. Provide standard applications support for applications including but not limited to: Outlook email, MS suite, O365, Zoom, Jabber, VPN, Browsers, etc..

12. Excellent organizational skills