InfoEdge Is Conducting Walk-In Drive For Hiring Fresh Graduates and Post graduates Interested Candidates Please Find the Details Attached below

Walk-In Venue- Kings Mall, 6th Floor, Sector - 10, Rohini, Delhi, Nearest Metro Station (Rohini West)

TIme:- 10 Am to 4 Pm

Work Location:- Noida

Time:- 9:30 Am - 6:30 Pm

Customer Service

Jeevansathi.com Jeevan Sathi is one of the largest and most trusted matrimony websites in India. It has a large presence across all parts of the country and its two decades of existence has left an indelible impact on millions of lives. The platform provides a very secure and convenient matchmaking experience to all its members by ensuring 100% screening, exclusive privacy options, photo protection features and multiple ways of verification amongst other things.

Duties & Responsibilities

• Handle client queries through chat and email Good typing speed required
• Adhere to the Service Level Agreement (SLAs) / Schedule Adherence
• Address customer complaints in a timely, compassionate and patient manner
• Collaborate with appropriate teams/departments to ensure query resolution and customer satisfaction
• Create customer satisfaction and delight by solving product related queries timely
• Work on system qualified and high Leads of already registered users to convert them from Free to Paid or Upgrade.
• Sell membership plans over any of these communication channels - phone/chat/video call and update all the details accurately in the CRM software.
• Achieve sales targets by counseling the registered users of Jeevansathi.com by selling High-Value packs.
• Maintain communication quality standards as per the defined metrics.
• Maximize profitability by ensuring higher conversion of leads from calls and chat.