HCL is hiring for Fresher's (Email Support) -

Designation: Process Associate

Eligibility: Any graduate, except BTech, BCA, MTech, or MCA degree, are not eligible.

Work Location: Client Site, Unitech Signature Tower, Gurgaon

Shifts: 24x7, 5 days working, 2 days off (Rotational offs)

Cabs: Yes, Chargeable

Walk-In Date : 8th February 2025

Walk-In Address: HCLTech Candor Tech Space, Tower 11, 1st Floor, Sector 21, Dundahera Village, Gurugram, Haryana 122022

Time: 11:00 AM to 5:00 PM

Contact Person: Tanya Nagpal/Shikha Tanwar

**Please carry two copies of your resume.

job description

:

Type of Requirement: Email Support (Excellent Written & Verbal Communication is a must)

Required Skills:

• Excellent fluency in the English language, both written and spoken.
• Driven to deliver an excellent customer experience through resolutions and adherence to response times.

Skills Set Required:

• Excellent English written communication skills (MUST HAVE)
• Strong email writing skills with a focus on customer service.
• Ability to solve customer queries via email.

Job Responsibilities:

• Use deductive reasoning to make sound business decisions.
• Follow best practices and collaborate with multiple teams to complete tasks and other daily job functions.
• Multi-task across tools to maintain client databases, validate order information, and verify payment terms with high attention to detail and urgency.
• Ensure compliance with company and business policies, administer open sales orders, and ensure appropriate order flow.
• Own and manage internal order-to-cash processes for multiple products, ensuring compliance with organizational policies.
• Learn and process all products offered in the logo.

Key Skills:

• Team-oriented and a collaborative team player.
• Situational/contextual awareness with the ability to understand the impact of ones work.
• Excellent critical and analytical thinking abilities.
• High attention to detail and professionalism.
• Proactive, self-motivated, and able to work with minimal supervision.
• Strong decision-making and problem-solving skills, committed to resolution and compliance.
• Excellent organizational, time, and workflow management skills.

Note: BTech, BCA /MTech, MCA candidates are not eligible.