Infosys Limited is an Indian multinational technology company that offers businessconsulting, information technology, and outsourcing services. Founded in Pune, the company is headquartered in Bangalore. [6] On 24 August 2021, Infosys became the fourth Indian company to achieve a market capitalization of US$100 billion.
We are Hiring - Walkin For Customer Service - Voice Process - Pune
Posted On: 10-01-25
Greetings from Infosys BPM Ltd., We are hiring for Customer Support Voice Process for Bengaluru. Please walk-in for the interview on 9th and 10th January 2025 in Pune. Note: Please carry a copy of this email to the venue. Interview details: Interview Date: 9th and 10th January 2025 Interview Time: 10 AM to 1:00 PM IST Interview Venue: Infosys limited Plot No. 1, Pune, Phase 1, Building-1, Hinjewadi Rajiv Gandhi Infotech Park, Building B1, ground floor, Hinjewadi, Taluka Mulish Pune, Maharashtra 411057 Infosys BPM Ltd. is hiring for (Customer Support - Voice Process) job description Location: Bengaluru Employment Type: Full-Time. job description The role requires to handle customer service queries through calls while delivering Excellent feedback Key Responsibilities: - Provide first-level resolution to the customers Must adhere and non-negotiables: Preferred Qualifications: Any Graduate Documents to Carry: Pointers to note: Thanks & Regards, Talent Acquisition Team Infosys BPM Ltd
Please find below job description
for your reference:
: Process Executive
:
- Diagnose and troubleshoot technical issues, escalating more complex problems to higher-level support when necessary.
- Deliver exceptional customer service by acknowledging issues promptly, showing empathy, and using positive language.
- Build rapport with customers through active listening, effective communication, and attention to detail.
- Handle customer objections and concerns efficiently, ensuring a smooth and satisfactory resolution.
- Document and track customer interactions and technical issues in the service management system.
- Stay up-to-date with product knowledge and industry trends to provide accurate information and support.
- Participate in ongoing training and upskilling programs to enhance technical and customer service skills.
Not Disclosed
9th January - 10th January , 10.00 AM - 1.00 PM
Infosys limited Plot No. 1, Pune, Phase 1, Building-1, Hinjewadi Rajiv Gandhi Infotech Park, Building B1, ground floor, Hinjewadi, Taluka Mulish Pune, Maharashtra 411057
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