Skill required: Next Generation Customer Operations - Service Desk Non-Voice Support



Designation: Business Advisory New Associate



Qualifications:Any Graduation



Years of Experience:0 to 1 years



What would you do?
Experience with different channels of support, including voice, email and messaging (at least 1 year of experience in one of the above) ? Strong interpersonal, analytical, and communication skills; must be fluent in the English language (strong oral and written English language skills) ? Experience working with Google Sheet and Google Doc and/or Microsoft Excel and Microsoft Word ? Flexible and adaptable to the evolving needs of a high-growth and fast paced organization environment ? Detail-oriented with strong customer focusa transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.This role is aligned to our Service Desk Non-Voice Support team which is responsible for recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests based on a defined scope of support. The team manages unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web, and chat.



What are we looking for?
Any Graduate degree (BA, B.Com, B.Sc, etc) ? Experience working in a FinTech/Crypto environment/company ? Strong problem-solving and decision-making abilities ? Ability to multitask, prioritize, and manage time effectively ? Familiarity with customer relationship management (CRM) systems and practices ? Interest in the crypto economy


Roles and Responsibilities:

In this role you are required to solve routine problems, largely through precedent and referral to general guidelines

Your primary interaction is within your own team and your direct supervisor

In this role you will be given detailed instructions on all tasks

The decisions that you make impact your own work and are closely supervised

You will be an individual contributor as a part of a team with a predetermined, narrow scope of work

Please note that this role may require you to work in rotational shifts



Qualifications

Any Graduation

Key Skills

Skills highlighted with ‘‘ are preferred keyskills