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Skill required: Next Generation Customer Operations - Service Desk Non-Voice Support
Designation: Business Advisory New Associate
Qualifications:Any Graduation
Years of Experience:0 to 1 years
What would you do?
Experience with different channels of support, including voice, email and messaging (at least 1 year of experience in one of the above) ? Strong interpersonal, analytical, and communication skills; must be fluent in the English language (strong oral and written English language skills) ? Experience working with Google Sheet and Google Doc and/or Microsoft Excel and Microsoft Word ? Flexible and adaptable to the evolving needs of a high-growth and fast paced organization environment ? Detail-oriented with strong customer focusa transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.This role is aligned to our Service Desk Non-Voice Support team which is responsible for recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests based on a defined scope of support. The team manages unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web, and chat.
What are we looking for?
Any Graduate degree (BA, B.Com, B.Sc, etc) ? Experience working in a FinTech/Crypto environment/company ? Strong problem-solving and decision-making abilities ? Ability to multitask, prioritize, and manage time effectively ? Familiarity with customer relationship management (CRM) systems and practices ? Interest in the crypto economy
Roles and Responsibilities:
Qualifications
Any Graduation
NA
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