We re looking for a growth-minded Helpdesk Analyst who will thrive in a fast-paced startup environment and ready to give great customer service while helping protect the company assets and support users with technical needs. They are committed to consistent onboarding and off-boarding personnel. This is a fully remote position.
What Youll Do
Responsible for troubleshooting IT (i.e.,hardware and software) issues with remote staff worldwide.
Communicate as a liaison between vendors and IT, Engineering, Security, and other staff.
Responsible for tracking user issues, investigations, and resolutions in JIRA Helpdesk within SLAs.
Support asset management needs worldwide.
Provide administrative support to user account creation and maintenance including granting/revoking user permissions, resetting passwords, and unlocking accounts.
Provide regular communication to management and others, including an explanation of practices and methods used.
Participate in new hire onboarding, as needed.
What Youll Need
2 years of experience in a professional technology environment.
Experience with various operating systems (Windows, Mac OS).
Self-starter with the ability to independently resolve issues and deliver results.
Demonstrated knowledge of basic Google (Sheets, Forms, and Slides).
Demonstrated ability to learn new technologies and applications.
Strong customer service ethic.
Ability to meet or exceed deadlines in a multi-tasking, self-directed environment.
Agility to pivot.
Benefits of Working at Certify
Generous vacation and sick leave policy
No meeting Thursdays so you can stay heads down to get work done
