Greetings from Infosys BPM Ltd.,

We are hiring for Customer Support Voice Process for Bengaluru and Pune. Please walk-in for the interview on 8th and 9th January 2025 in Hyderabad.

Note: Please carry a copy of this email to the venue.

Interview details:

Interview Date: 8th and 9th January 2025

Interview Time: 10 AM to 1:00 PM IST

Interview Venue:

Infosys STP- Office no 5,6-963/2 Madhava Reddy colony, ISB road pin code- 500032, Gachibowli Hyderabad.

Building number - 4, 1st floor Aryabhata conference room

Landmark- Nearby ISB college

Please find below job description

for your reference:

Infosys BPM Ltd. is hiring for (Customer Support - Voice Process)

• Job Location: Bengaluru and Pune
• Qualification: Customer Support - Full time Graduates
• Experience: 0 - 2 Years

job description

: Process Executive

Working Location: Bengaluru and Pune

Employment Type: Full-Time.

job description

:

The role requires to handle customer service queries through calls while delivering Excellent feedback

Must have International Voice Process Experience

Key Responsibilities:

- Provide first-level resolution to the customers
- Diagnose and troubleshoot technical issues, escalating more complex problems to higher-level support when necessary.
- Deliver exceptional customer service by acknowledging issues promptly, showing empathy, and using positive language.
- Build rapport with customers through active listening, effective communication, and attention to detail.
- Handle customer objections and concerns efficiently, ensuring a smooth and satisfactory resolution.
- Document and track customer interactions and technical issues in the service management system.
- Stay up-to-date with product knowledge and industry trends to provide accurate information and support.
- Participate in ongoing training and upskilling programs to enhance technical and customer service skills.

Must adhere and non-negotiables:

• Excellent in communication
• Comfortable working in US shift
• 24*7, flexible shifts
• 100% WFO, no hybrid

Preferred Qualifications: Any Graduate

Documents to Carry:

• Carry a printout your updated resume.
• Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
• All original education documents needs to be available for verification.(10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree)

Pointers to note:

• Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
• Original Government ID card is must for Security Clearance

Thanks & Regards,

Talent Acquisition Team

Infosys BPM Ltd