An Implementation Consultant - Food & Beverage Systems is specifically responsible for the installation, education and project management for the Oracle Hospitality Food & Beverage solutions and its associated interfaces.

Career Level - IC2

KNOWLEDGE, SKILLS & ABILITIES

Credentials and Experience:

Essential:

• Previous experience with the Oracle Hospitality Simphony Point-of-Sale or similar F&B Point-of-Sale software products.


• Tertiary qualification in a Technical or Hospitality Management field


• Knowledge of manual Food & Beverage procedures.


• Familiarity with relational database management systems such as Oracle 12c, 19c Database Server is preferred.


• Good working knowledge of TCP/IP networks, PC s and troubleshooting techniques.


• Good knowledge of Hardware - Workstations, Printers and any peripherals.

Professional Skills:

• Analytical problem-solving skills.


• Project Management skills.


• Strong presentation and interpersonal skills.


• Superior communication skills, written and verbal.


• Applicants are required to read, write, and speak the following languages


• English

Abilities:

• Ability & credibility to work effectively with the client at all levels of the organization.


• Proven ability to work unsupervised or as a team member of both the local office team and wider company teams.


• Creative thinking abilities so experiences and knowledge may be used to create new ideas and think outside the box .


• A self-starter with initiative, drive and strong desire to succeed.


• Ability to work under stress.


• Flexibility with people, time and shifts.

SPECIAL REQUIREMENTS

• Able to work overtime and public holidays as requested.


• Able to work in shifts.

Career Level - IC2

DUTIES & RESPONSIBILITIES:

• Install and configure the Oracle Hospitality F&B product suite.


• Train the application software with a demonstrated understanding of current food & beverage management techniques.


• Hardware - Workstations, Printers and any peripherals.


• Impart specific knowledge related to restaurant operating procedures.


• Be familiar with and adhere to the latest training and installation standards and procedures.


• Work with the My Oracle Support global support system and Support organization on escalating client issues.


• Work with the customer and the broader Oracle Hospitality F&B team to ensure service level requirements are exceeded.


• Necessary technical skills; Active participation in online education and product training courses; Participate in quality assurance of new product and/or version release software when required.


• Submit timely and accurate project status and other required reporting via current communication method.