What you get to do in this role:

The Customer Outcomes Expert Services Senior Technical Consultant is responsible for configuring the ServiceNow Platform in Employee Workflows based on leading practices to provide a solution that achieves customer outcomes. The Senior Technical Consultant is the functional and technical expert in customer engagements.

• Participate in workshops with customers to assess current processes and establish future-state processes.
• Design and deliver ServiceNow Employee Workflows solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices.
• Provide oversight and unit testing of code developed by partner or customer employees.
• Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes.
• Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution.
• Provide feedback to product development to improve the product based on experiences gained with customers.
• Maintain skills / certifications on HRSD (Human Resources Service Delivery) and/or WSD (Workplace Service Delivery) and/or LSD (Legal Service Delivery) for Employee Workflows